Job Description

Renewals Specialist (Customer Relationship Management, Sales, Software, Hybrid) Job Overview

SmartBear is seeking a to build lasting relationships with customers, ensuring retention and driving loyalty for its software products. This role is crucial for SmartBear's ongoing growth and global expansion, focusing on customer success and account development.

• Opportunity to build enduring relationships as a trusted advisor to SmartBear customers.
• Direct impact on customer retention and loyalty for a rapidly growing software company.
• Scope to expand customer accounts by identifying needs and selling additional products.
• Work within a company experiencing unprecedented growth and global expansion.

• Individuals with 1-2 years of customer-facing experience, ideally in software sales, account management, or customer success.
• A customer-focused mindset with strong interpersonal skills to build trusted relationships at all organizational levels.
• Candidates capable of consulting with customers at both business and technical levels, remotely or onsite.
• A proactive, hands-on individual contributor who thrives in a collaborative team environment.

• Strategically engage with customers to align their goals with SmartBear solutions.
• Ensure account retention and foster the growth of lifetime customer value.
• Drive customer use and adoption of software to maximize license utilization.
• Expand customer accounts by identifying needs and selling additional products from the software portfolio.
• Monitor customer product experiences and provide consultation and recommendations for improved performance.

• 1-2 years of experience in a customer-facing role.
• Bachelor's degree or equivalent experience.
• Sales, account management, or customer success experience, especially in software (a plus).
• Strong customer-focus and service orientation.
• Excellent interpersonal skills and ability to build trusted relationships with individuals at all levels of an organization.
• Ability to consult with customers remotely or onsite at the business operation and technical levels.
• Ability to accomplish results working through others.
• Hands-on, individual contributor and collaborative team player.
• Excellent written and oral communication skills, including presentation skills.
• Strong analytical and problem-solving abilities.

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