Job Description

Role : Acqueon Product Owner

Location : Remote

Key Responsibilities:

• Lead product ownership for the Acqueon Dialer platform, ensuring optimal campaign performance and compliance
• Partner with business stakeholders across Marketing, Call Center Operations, Sales, Compliance, and IT to define and deliver campaign strategies and enhancements
• Gather and document business requirements, translate them into actionable user stories, and manage a well-prioritized product backlog
• Collaborate closely with developers and QA teams to ensure features are developed, tested, and deployed according to specifications and sprint goals
• Conduct and oversee UAT sessions with business partners to validate new functionality
• Provide production support for incident resolution and defect management
• Create and deliver professional presentation decks to communicate new or enhanced capabilities to business stakeholders
• Leverage data to tell a clear, compelling story and support informed decision-making

Qualifications:

• Extensive experience in customer service environments, with hands-on experience in dialer operations
• Strong understanding of Agile methodologies, including sprint planning, backlog grooming, and cross-functional collaboration
• Excellent written and verbal communication skills, with the ability to influence and engage across all levels of the organization

• Acqueon Dialer platform experience (highly preferred)
• Twilio integration or communication platform experience
• Healthcare industry background

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