Job Description

Administrative Specialist 
Erie County Children’s Single Point of Access (C-SPOA)
Buffalo, New York - Onsite
Nonexempt, Full-Time 35 Hours/week 
Compensation: $25 to $26.78/hour

Put the CARE in your CAREER!

At CCSI, our mission is to activate possibilities and spark change in organizations that put people first. Our vision guides us all in the right direction: a world of communities where everyone flourishes. CCSI is a trusted partner to human-centered organizations. We work with government, education, and non-profit institutions to strengthen their day-to-day operations, build successful teams, plan for the future, and increase their impact. We help organizations rise so communities can flourish. If you’re looking for a career with purpose that creates lasting change in the community, we encourage you to apply.

We are seeking a talented Administrative Specialist to join our team of nearly 500 employees. The Administrative Specialist oversees administrative office management and logistics, reporting, and data preparation, and maintains the Children’s Single Point of Access (C-SPOA) Policy and Procedure Manual. The Administrative Specialist will be responsible for the creation and maintenance of all marketing products and assisting the Director/Coordinator and other department staff as needed. The Administrative Specialist is an employee of Coordinated Care Services Inc. (CCSI) who is contracted to work directly with Erie County Children’s Single Point of Access Program.

CCSI is partnering with Erie County to hire an Administrative Specialist. This position is employed by CCSI and working on behalf of Erie County.

In this role, you will

• Responsible for general office administration
• Manage site work and logistics in order to support clinical team
• Create Electronic Health Records, ensure information is complete, case assessments are done, manage C-SPOA files, track intake status and outcomes of referrals, organize office operations and procedures, and clerical functions
• Coordinate onsite training events with outside vendors and online webinars, as directed
• Assist in developing and maintaining process standards for efficient operations
• Run Electronic Record Reports as requested to support supervisory staff implementation of C-SPOA process flow
• Keep staff informed on agency-reported capacity
• Data preparation and reporting for Administrative oversight
• Prepare all reports and data necessary for County and State requirements for supervisory review and submission
• Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends
• Assist Mental Health website content for Children’s sections
• Prepare correspondence, meeting agendas and meeting minutes
• Answering telephone calls and emails from customers and clients and directing them to relevant staff
• Assist in obtaining necessary documentation to assist team in optimally supporting youth and families
• Performs other duties as assigned.

What you bring

• Associates degree from a 2-year college or technical school and 4 years work experience or equivalent education and work experience ( see CCSI's equivalency chart )

Required for this position are: 

• Satisfactory completion of all required background checks
• Reliable transportation to and from work is required
• Respect the confidential nature of all CCSI and CCSI customer information you are exposed to in the course of your work performance. Staff working directly with protected health information /electronically stored protected health information, personally identifiable information, and other patient/consumer/customer data, will abide by the specific procedures and policies outlined by CCSI’s Code of Conduct and CCSI’s Privacy and Security Policies, New York State regulations and Federal regulations.

  At CCSI, you’ll enjoy

• Market-competitive compensation 
• An award-winning Wellness@Work and employee benefits program.
• An organization that is committed to racial equity and anti-racist practices.
• Continuous professional development opportunities. 
• A voice in shaping CCSI’s ever-evolving diverse company culture.

We Are CCSI !

For more than 30 years, CCSI has been a leading non-profit partner to government agencies, schools, and community-based organizations in the mental and behavioral health space. We aim to maximize these organizations’ potential to serve their communities by supporting their business operations and staffing needs. We dream of communities where everyone flourishes, and we are proud to help our customers move towards that goal.

At CCSI, you are not just part of a team, you are part of a community. You do not just fit in, you belong. We are proud of our steadfast commitment to equity, working diligently to remedy the impact of systems of racism and other forms of oppression to ensure that everyone in our employee community can flourish. We encourage applicants from diverse backgrounds to consider joining us.

CCSI does not accept inquiries from third-party recruiters or search agencies.

CCSI participates in E-Verify, a federal program that confirms the employment eligibility of all newly hired employees by comparing information provided on the Form I-9 with records from the U.S. Department of Homeland Security and the Social Security Administration.

Coordinated Care Services, Inc (CCSI) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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