Job Description

Associate Customer Service Representative

JOB-10047454

Anticipated Start Date

September 14, 2026

Location

Remote

Type of Employment

Contract Hire

Employer Info

O ur client is a leader in the industry of providing safe water treatment and sewage services, which is a priority for sustainability of humanity. Many infrastructure expenditures approved by Congress this past year provide job stability for employees that work in this industry. This client hires all full-time associates through temporary agencies, so our roles are typically temp-to-hire. This gives our candidates and the client an opportunity to ensure that this will be a good fit for full time role with their company. They have many locations nationally and there is an opportunity for advancement and provide benefits to their full-time employees. Safety is a priority for this client and they provide training and direction for all employees to ensure they are able to do their job safely.

Job Summary

The Associate Customer Service Representative is an entry-level individual contributor who supports essential service and order processes. This role responds to customer inquiries, processes orders, and ensures accurate service delivery, all while following defined procedures. The position requires strong communication skills, a willingness to learn, and the ability to work both independently and as part of a team.

Job Description

• Respond promptly and professionally to customer inquiries via phone, email, and other channels.
• Process customer orders, service requests, and required documentation.
  
• Manage incoming and outgoing calls for both internal and external customers.
  
• Collaborate with internal teams to resolve customer issues or fulfill requests.
  
• Enter or update service order requests; provide order confirmation to customers.
  
• Follow established procedures and company policies in daily tasks.
  
• Process customer payments and provide proof of payment as needed.
  
• Provide invoices or generate customer-specific reports upon request.
  
• Ensure adherence to department standards and service metrics.

Skills Required

• Excellent time management, organizational, written and verbal communication skills
• Analytical problem solving and sound decision-making abilities
  
• Ability to manage difficult or sensitive situations with professionalism
  
• Willingness to learn and improve processes
  
• Strong multitasking skills using various communication channels
  
• Friendly, detail-oriented, and customer-focused approach
  
• Basic computer and data entry skills

Education

• High school diploma or equivalent and at least 1 year of customer service or related work experience
• Associate’s degree with demonstrated capability in a comparable role

Pay Rate

• $18 - $23 per hour (Compensation will be offered within this posted range based on experience, skills, and market factors)

HirePower Personnel, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or other characteristics protected by law.

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