Job Description

Guest Advocate

Starting hourly rate: $15.00 USD per hour

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. The role of a Guest Advocate can provide you with the skills and experience of:

• Communicating and interacting with guests to build a welcoming guest experience
• Blending problem solving and decision making to positively impact the guest experience and resolve guest concerns
• Adapting to different guest interactions and situations
• Promoting and engaging around various benefits, offerings and services

A typical day will most likely include the following responsibilities:

• Demonstrate a service culture that prioritizes the guest service experience
• Create a welcoming experience by greeting guests
• Engage with guests in a welcoming way to help solve their specific needs
• Make the guest aware of current promos, store activities and events
• Be knowledgeable about the tools, products, and services available in the store to solve issues for the guest
• Thank guests and let them know were happy they chose to shop at Target
• Know and speak to the benefits of Target Loyalty programs
• Scan and bag all guest items efficiently, accurately and in compliance with food safety standards
• Work efficiently to minimize guest wait time while maintaining guest service and accuracy
• Understand and show guests how to use the features and offerings within the Target App
• Be familiar with Order Pick-Up, Drive Up and online ordering, and know how to direct the guest to enroll, activate and use these features
• Attempt every return and follow register prompts; partner with immediate Leaders as needed to help solve for the guest while following Targets policies and procedures
• Maintain a clean, clutter-free work area by gathering unpurchased items, baskets, and hangers for removal
• Stock supplies during store open hours while being available for the guest
• Demonstrate a culture of ethical conduct, safety and compliance
• Work in a safe manner at all times; comply with all safety policies, best practices, and training; report hazards and correct where possible
• Support guest services such as order pick up (OPU), Drive-up (DU) Orders, DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws

This may be the right job for you if:

• You enjoy interacting and helping others
• You thrive in a fast-moving, highly active and physically demanding role
• You are open to working a flexible work schedule with varying hours, days or shifts

There are a few skills you should have from the get-go:

• Communicating effectively, including using positive language and attentive to guests needs
• Welcome and helpful attitude toward guests and other team members
• Attention to detail while prioritizing tasks
• Willing to educate guests and engage around products and services
• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
• Work both independently and with a team
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes

We expect:

• Accurately handle checkout operations, transactions, and support cash office operations as needed
• Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving product up to 10 pounds and occasionally lifting or moving merchandise up to 44 pounds without additional assistance from others
• Flexible work schedule (e.g., nights, weekends and holidays); reliable and prompt attendance necessary
• Ability to remain mobile for the duration of a scheduled shift
• Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties

Find competitive benefits from financial and education to well-being and beyond at

Applications for this role are accepted on an ongoing basis and there is no application deadline.

Job Tags

Similar Jobs