Job Description

This is a remote position.

Bilingual Call Center Representative (English/Spanish)

Join the Pride and ROAR with Us!

Recruiting Lion Solutions is on the hunt for talented Bilingual Call Center Agents ready to join our client's workforce. Join a dynamic, supportive, and fun work environment in the telecommunications industry. If you love helping people, thrive in fast-paced settings, and want to grow in your career — this opportunity is for you!

Position Overview

As a Remote Bilingual Call Center Agent, you’ll be the voice of the brand, delivering exceptional customer experiences through inbound and outbound calls, chat, and email — a full omni-channel environment. You’ll assist customers with account questions, billing inquiries, service and product details, membership information, simple username/password reset troubleshooting, and light upselling.

All customer interactions are in both English and Spanish. Fluency in both languages is required.

What You’ll Do

• Handle inbound and outbound customer calls, chat, and email support
• Answer general account and billing questions
• Assist with simple troubleshooting (username/password resets)
• Provide product and membership information
• Upsell services when appropriate
• Deliver empathetic, exceptional customer service
• De-escalate calls professionally when needed
• Manage 70–120 calls per shift
• Contribute to a positive, team-oriented culture — even remotely!

Requirements

• Fluent in English & Spanish (spoken and written)
• 4+ years of Customer Service experience (call center preferred)
• Ability to type 25 WPM minimum
• Must pass a Criminal Background Check and Pre-Employment Drug Test
• Must be able to work in the United States legally
• Strong empathy, communication, and problem-solving skills
• Enjoys helping others and creating memorable customer experiences

Position Details

• Pay: $16.00/hour + incentives & growth opportunities
• Schedule Availability: Between 6:00am–7:00pm CST
• Days: Sunday–Monday; 8-hour shifts, 40 hours/week
• Two consecutive days off
• Weekend availability required
• Biweekly pay
• Company Benefits (medical, dental, vision, and more)
• Remote position | Unites States Only (must have stable internet and a quiet workspace)

Recruiting Lion Solutions is an Equal Opportunity Employer. 

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