Bilingual Call Center Representative Job at Recruiting Lion Solutions, Dallas, TX

cE1zTE9aSk4rODhVMmhyQi81MER3WUVkTmc9PQ==
  • Recruiting Lion Solutions
  • Dallas, TX

Job Description

This is a remote position.

Bilingual Call Center Representative (English/Spanish)

Join the Pride and ROAR with Us!

Recruiting Lion Solutions is on the hunt for talented Bilingual Call Center Agents ready to join our client's workforce. Join a dynamic, supportive, and fun work environment in the telecommunications industry. If you love helping people, thrive in fast-paced settings, and want to grow in your career — this opportunity is for you!

 

Position Overview

As a Remote Bilingual Call Center Agent, you’ll be the voice of the brand, delivering exceptional customer experiences through inbound and outbound calls, chat, and email — a full omni-channel environment. You’ll assist customers with account questions, billing inquiries, service and product details, membership information, simple username/password reset troubleshooting, and light upselling.

All customer interactions are in both English and Spanish. Fluency in both languages is required.

 

What You’ll Do

  • Handle inbound and outbound customer calls, chat, and email support
  • Answer general account and billing questions
  • Assist with simple troubleshooting (username/password resets)
  • Provide product and membership information
  • Upsell services when appropriate
  • Deliver empathetic, exceptional customer service
  • De-escalate calls professionally when needed
  • Manage 70–120 calls per shift
  • Contribute to a positive, team-oriented culture — even remotely!

 

Requirements

  • Fluent in English & Spanish (spoken and written)
  • 4+ years of Customer Service experience (call center preferred)
  • Ability to type 25 WPM minimum
  • Must pass a Criminal Background Check and Pre-Employment Drug Test
  • Must be able to work in the United States legally
  • Strong empathy, communication, and problem-solving skills
  • Enjoys helping others and creating memorable customer experiences

Position Details

  • Pay: $16.00/hour + incentives & growth opportunities
  • Schedule Availability: Between 6:00am–7:00pm CST
  • Days: Sunday–Monday; 8-hour shifts, 40 hours/week
  • Two consecutive days off
  • Weekend availability required
  • Biweekly pay
  • Company Benefits (medical, dental, vision, and more)
  • Remote position | Unites States Only (must have stable internet and a quiet workspace)

Recruiting Lion Solutions is an Equal Opportunity Employer. 

 

 



Job Tags

Full time, Shift work

Similar Jobs

MTK Healthcare

LPN Licensed Practical Nurse Job at MTK Healthcare

 ...Job Title: LPN Walk-In Clinic | Full-Time | Great Falls, MT | New Grads Welcome Location: Great Falls Job Type: Permanent Full-Time Schedule: Monday Friday (Full-Time) Salary: $49,000 $78,000 annually Job Overview: We are hiring a compassionate... 

Osmose Utilities Services

Financial Analyst Internship Job at Osmose Utilities Services

 ...Receivable (AR) across the Project Management portfolio.This role supports analysis and action at the intersection of Project Management, Finance, Billing, and Operations and is accountable for translating project execution into timely, accurate revenue recognition and cash... 

Ace Hardware

Retail Cashier Job at Ace Hardware

 ...Ace Hardware - Immediate Retail Cashier Needed Are you enthusiastic about helping customers...  ...Pay, Benefits, and Perks: Paid time off Simple IRA Employee discounts on...  ...local, family hardware store and we are a part of your community. Ace Hardware has over 5... 

Bowman Consulting Group, Ltd.

Survey GIS Data Technician II Job at Bowman Consulting Group, Ltd.

Work with a multi-disciplinary team of field staff and other technicians to review survey and utility data collected in the field for accuracy and completeness. Work on projects of greater scope and complexity.

Wills Hotel

Host/Hostess Job at Wills Hotel

 ...Host/Hostess Cumberland, MD Wills Hotel is looking for a full- and part-time Host/Hostess to join their team in Cumberland, Maryland! Were looking for a positive individual to be the face of our front of house! What we can offer YOU: ~ Health insurance ~...