Job Description

What To Expect
As a Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for guiding customers through a seamless and exceptional collection experience. You will manage key handovers, provide expert product guidance, and support site operations to uphold Tesla’s industry-leading standards. Your role is critical in shaping the ownership journey by ensuring that every customer receives a smooth and memorable handover experience.
You are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.
What You'll Do
Welcome customers and provide an exceptional handover experience. Conduct key handovers, ensuring all documentation is completed. Offer guidance on vehicle features and answer customer queries. Maintain high vehicle presentation standards at collection sites. Assist in moving vehicles to designated areas. Manage appointment flow to optimise efficiency and reduce wait times. Support Tesla Direct deliveries when required. Coordinate with other members of the Tesla team to provide a seamless and exceptional customer experience. Always maintain a positive and professional attitude, providing an excellent customer experience that is reflective of Tesla's values.
General Duties:
Work flexibly to support sales and delivery needs. Accurately track and update customer details in internal systems. Share best practices across locations. Educate customers on Tesla’s ecosystem and available solutions. Execute administrative duties, including contract completion and finance. Manage additional duties as needed to support business requirements.
What You'll Bring
Excellent interpersonal skills with a passion for customer service. Strong knowledge of Tesla’s products and the ability to communicate clearly. Proactive mindset with strong problem-solving abilities. Ability to multitask in a fast-paced environment. Flexibility to work weekends and evenings. Passion for Tesla’s mission and customer experience. Full UK driving licence held for at least two years with no penalty points.

Job Tags

Full time, Contract work, Weekend work, Afternoon shift

Similar Jobs

Woven by Toyota

Physical Security Manager Job at Woven by Toyota

...together, were working toward one bold goal: a world with zero accidents and enhanced well-being for all. TEAM The Physical Security Manager will be part of the Corporate Real Estate & Workplace Services (CREWS) team, working closely with crossfunctional partners...

Novo Nordisk Inc.

Associate Strategic Alliances State Government Affairs Director Job at Novo Nordisk Inc.

About the Department Novo Nordisk's Market Access and Public Affairs team engages diverse stakeholders across political and healthcare landscapes to forge solutions that drive patient access to innovative products. We strive to deliver the best possible outcomes for patients...

Confidential

TRAIN ATTENDANT Job at Confidential

...position is responsible for ensuring a safe, comfortable and pleasant journey to our coach and sleeping car passengers. The Train Attendant can work either coach or sleeping cars. Coach Attendants will be required to keep assigned coaches clean for the duration of the trip...

Dash Courier & Logistics

Courier Driver (Independent Contractor) GSP Job at Dash Courier & Logistics

...Independent Contract Courier Use Your Own Vehicle Dash Courier & Logistics Are you looking to make a difference while being your own boss? Dash Courier & Logistics is looking for motivated individuals to put their latemodel Car, SUV, Minivan, Small Cargo Van...

Itlearn360

Foreign Fashion Models (Part-Time / Freelance) at RUISHI FAR EAST LIMITED China Job at Itlearn360

Foreign Fashion Models (Part-Time / Freelance) at RUISHI FAR EAST LIMITED - ChinaWe are looking for foreign models (male and female) currently living in China students, expats, or professionals to model our clothing collections for online and print promotions.How...

Customer Experience Specialist, Vehicle Handover (Full Time) - Bluewater Job at Tesla, United Kingdom

cjgwRFBKTko5OGdYM2hUQy9KWUR4WUla