Job Description

Twist Bioscience seeks a Customer Success Specialist to support customers through onboarding, training, and relationship management. The role involves coordinating with sales teams, maintaining CRM systems, managing customer communications, and collaborating across departments to ensure satisfaction and retention.

Responsibilities

• Assist sales team with administrative tasks, quotation creation, and database management
• Serve as primary client contact for inquiries, issue resolution, and product information
• Monitor customer health, support onboarding, and foster long-term relationships
• Create, implement, and maintain reports and dashboards for internal and external stakeholders
• Coordinate across cross-functional teams to ensure seamless customer experience and process improvements

Requirements

• 3-6 years in sales, account management, customer success, or client relations
• Strong organizational skills and attention to detail
• Excellent written and verbal communication abilities
• Proficiency with Microsoft Office Suite
• CRM software experience preferred
• Self-motivated with independent and collaborative work capability
• Bachelor's degree in relevant field such as science, preferred

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