Job Description

Job Description:
Dispatchers respond to passenger inquiries via phone or in-person, manage and schedule reservations, including payments, all while providing excellent customer service. Responsible for directly monitoring, coordinating and overseeing the daily scheduled route operation of the vehicle.

Role and Responsibilities
Answer customer inquiries, assist walk-in customers
Take new reservations from callers and walk-ins
Check in passengers
Check road conditions/accidents on major routes and assess re-route possibilities
Verify bank for register
Direct drivers on the radio about reroutes and accidents
Ready driver’s book, keys and radio per run
QC passenger counts and money received from all locations & makes notes for accounting if money/credit cards missing
Manage lost and found items
Inform Operations and Management of any vehicular accidents
Advise Operations, Fleet Manager if vehicle goes down and arrange replacement service
Secure drivers if a driver calls off on a scheduled run
Cancel drivers if passenger counts necessitate reduction in allotted vans, with approval from supervisor/manager
Update dispatch log for next shift
Work varied shifts as needed
Contact supervisor concerning any customer service representative absences
Perform other duties as required
Job Requirements:

Qualifications and Education Requirements
High School diploma or equivalent
1 – 2 years previous customer service or dealing with the public
1+ year handling multiple phone lines
Software experience with Word, Excel, and Outlook and other Internet applications
Some experience using scheduling and/or reservation software
Cash handling experience
Ability to communicate effectively in English
Satisfactory completion of each of the following:
Background investigation
Drug test
Groome Transportation’s top priority is their commitment to employee and passenger safety. To see more information about Groome’s approach to ensuring safety in response to COVID-19, please visit our website:

Job Tags

Shift work

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