Dispatcher Job at Groome Transportation (ND), Tucson, AZ

cjg0Q01aTkY4Y2tWMVJiTjlaMEN5b0VYTlE9PQ==
  • Groome Transportation (ND)
  • Tucson, AZ

Job Description

Job Description:
Dispatchers respond to passenger inquiries via phone or in-person, manage and schedule reservations, including payments, all while providing excellent customer service. Responsible for directly monitoring, coordinating and overseeing the daily scheduled route operation of the vehicle.

Role and Responsibilities
  • Answer customer inquiries, assist walk-in customers
  • Take new reservations from callers and walk-ins
  • Check in passengers
  • Check road conditions/accidents on major routes and assess re-route possibilities
  • Verify bank for register
  • Direct drivers on the radio about reroutes and accidents
  • Ready driver’s book, keys and radio per run
  • QC passenger counts and money received from all locations & makes notes for accounting if money/credit cards missing
  • Manage lost and found items
  • Inform Operations and Management of any vehicular accidents
  • Advise Operations, Fleet Manager if vehicle goes down and arrange replacement service
  • Secure drivers if a driver calls off on a scheduled run
  • Cancel drivers if passenger counts necessitate reduction in allotted vans, with approval from supervisor/manager
  • Update dispatch log for next shift
  • Work varied shifts as needed
  • Contact supervisor concerning any customer service representative absences
  • Perform other duties as required
Job Requirements:

Qualifications and Education Requirements
  • High School diploma or equivalent
  • 1 – 2 years previous customer service or dealing with the public
  • 1+ year handling multiple phone lines
  • Software experience with Word, Excel, and Outlook and other Internet applications
  • Some experience using scheduling and/or reservation software
  • Cash handling experience
  • Ability to communicate effectively in English
Satisfactory completion of each of the following:
    • Background investigation
    • Drug test
Groome Transportation’s top priority is their commitment to employee and passenger safety. To see more information about Groome’s approach to ensuring safety in response to COVID-19, please visit our website:

Job Tags

Shift work

Similar Jobs

Merck & Co.

Operations Technician (Cocci) Job at Merck & Co.

Job DescriptionFor over 130 years, we have pioneered groundbreaking science.- Today, we are driven by continuous innovation to develop breakthrough medicines, vaccines and technology.- Rooted in direct experience on the farm and in the clinic, we work hand in hand with ...

Compass Group

Retail Sales Cashier (Part-Time) - Providence Park Job at Compass Group

 ...Position Title: Retail Sales Cashier (Part-Time) Pay Range : $17.75 + Commission We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1495874 . The advertised program is an AI recruiting... 

Confidential

High School School Principal Job at Confidential

 ...Region: 4 School District/Employer: District Category/Employer: Campus, Position: Principal, Assignment Level: Level ~ High School Job Title: High School School... 

System One

Agile Coach Job at System One

 ...Job Title: Enterprise Agile Coach Location: Vienna, VA Work schedule: hybrid, onsite 2-3 days a week Pay Rate: Open to Both 1099 and W2 options Position Type: Multiyear Contract LOCAL CANDIDATES ONLY We are looking for an Enterprise Agile Coach with a... 

Vetted Solutions

Substance Abuse Counselor (CSAC / CSAC-S) Job at Vetted Solutions

The Substance Abuse Counselor (CSAC / CSAC-S) provides comprehensive treatment for clients in the SA-IOP/PHP program under supervision. Responsibilities include conducting assessments, developing and reviewing individualized treatment plans, facilitating therapy sessions...