Job Description

JOB OPENING-Call Center Representative (Entry Level — Fully Remote) ADF Medical Services Inc.

We're hiring a confident and friendly Entry Level Call Center Representative to join our patient support team fully remote. No prior call center experience needed — just great communication skills, a positive attitude, and a willingness to learn. If you're ready to launch your career from home — this opportunity is for you!

Role: Call Center Representative (Entry Level)

Department: Customer Support & Patient Services

Location: Fully Remote Type: Full-Time / Part-Time

Requirements

• Handle inbound calls from patients and clients professionally and courteously

• Provide accurate information on services, appointments, billing, and general support
• Listen actively and respond to patient concerns with empathy and patience
• Document all call interactions accurately in our CRM and support systems
• Direct complex or sensitive inquiries to the appropriate team or department
• Follow company call scripts, guidelines, and communication standards
• Meet daily call handling targets and customer satisfaction benchmarks
• Maintain strict patient confidentiality in accordance with HIPAA guidelines
• Participate in paid training, onboarding, and ongoing coaching sessions

Benefits

• Competitive starting pay
• Paid training and onboarding
• Health, dental & vision benefits (full-time employees)
• Paid time off & paid holidays
• Flexible scheduling options including evenings and weekends
• Mentorship and ongoing support from team leaders
• Clear path for career growth within ADF Medical Services
• No experience needed — we will train you

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