Job Description

Department: Repairs

Reports To : Repairs Manager

Location:  On-site - New Brighton, MN (Minneapolis/Twin Cities Metro)

Schedule: Monday–Friday, 7:00 AM–3:00 PM or 8:00 AM–4:00 PM

Pay: $16.00–$21.00/hr + per-device commissions based on repair volume not sales

FLSA Status: Non-Exempt 

Why This Job

• No experience required. Paid training from day one - we teach you everything
• Hands-on repair work. Diagnose and repair MacBooks, Chromebooks, Windows laptops, iPads, and Surface devices every day
• A career, not just a job. L1 → L2 → L3 progression with pay increases at each level, plus CompTIA and OEM certifications paid by us
• Work that matters. Help students and schools get the technology they need
• Real benefits. 401(k) 4% match, Medical insurance (Medical, Dental & Vision), Disability, PTO + Off on Major Holidays 

About Us 

Gophermods was founded in 2010 in Minneapolis, MN and has grown into a nationwide partner for schools and small to medium-sized businesses. We support every stage of the technology lifecycle - computer repair, device refurbishment, and professional services. Located in New Brighton, MN, just minutes from downtown Minneapolis in the Twin Cities metro, we're a small company with a big mission, guided by three values: set the standard, be curious, and thrive together. 

Who This Role Is For

You'll spend most of your day at a repair bench diagnosing, repairing, and refurbishing laptops, Chromebooks, MacBooks, iPads, Surface devices, and desktops. Every repair follows a standard operating procedure, every device gets a quality assurance check, every workspace stays clean.

You'll thrive here if you:

• Follow a process consistently and take pride in doing it right
• Work at a steady pace without needing someone over your shoulder
• Ask questions early rather than guess

Things we'll coach you on:

• Understanding why each repair step exists, not just what to do
• Building speed on screen replacements, battery swaps, and component repairs without sacrificing quality

No technical background needed. Assembly, quality inspection, warehouse work, food production, automotive repair, electronics as a hobby are welcome. 

What You'll Do

Repair & Refurbishment 

• Diagnose, troubleshoot, and repair Chromebooks, MacBooks, Windows laptops, iPads, Surface devices, and desktops. Screen replacements, battery replacements, keyboard repairs, and component swaps
• Follow QA checklists on every device; review work orders and identify the correct repair path
• Rotate across Apple, Chromebook, Windows, and Surface platforms as projects shift

Device Provisioning & Deployment

• Configure, image, stage, and package laptops, Chromebooks, and tablets for delivery to schools and businesses

Documentation

• Record serial numbers, asset tags, repair notes, and device status in ticketing and inventory systems

Teamwork

• Keep your bench clean and organized; flag hardware issues, bottlenecks, or quality concerns early

Qualifications

Required

• High school diploma, GED, or equivalent

• Reliable transportation to the Twin Cities warehouse location

• Ability to work on-site Monday–Friday during scheduled shift hours

• Strong attention to detail with the ability to follow checklists, standard operating procedures, and structured workflows consistently

• Basic computer literacy (comfortable navigating operating systems, typing, and using web-based tools)

• Ability to lift up to 35 lbs and sit and stand for periods throughout the shift 

• Manual dexterity for working with small components, hand tools, and delicate electronics 

Nice to have but no t required 

• Previous experience in a repair, refurbishment, assembly, or quality inspection role

• Some familiarity with computer hardware whether through prior work, coursework, self-built PCs, hobby repair, or personal tinkering

Benefits

• 401(k) with 4% employer match 

• Health, Dental & Vision insurance (employer pays 50% of employee premium) 

• 100% employer-paid Short-Term and Long-Term Disability 

• PTO+ 1 floating holiday + major holidays off 

• Paid training + tech level progression (L1–L3) + path to OEM and CompTIA certifications 

• Parental leave and other legally required leave per applicable law 

Equal Opportunity Statement

Gophermods is an Equal Opportunity Employer. We welcome applicants of all backgrounds and do not discriminate based on any protected characteristic. Need an accommodation? Let us know.

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