Job Description

: Description:

Position Summary : Responsible for the development and performance of all sales and service activities related to groups that book 25 rooms or less. Listen to customer needs, analyze this information and create tailored proposals. Negotiate and close sales while meeting and exceeding sales targets. Impress customers with tailored proposals, quality and timely service in a pleasant and friendly manner. Work with management throughout the hotel and the Company.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Solicit, negotiate and confirm new and repeat business through various efforts. I.e.: outside sales calls, telemarketing, direct mail, referrals, networking, internet prospecting, etc. to maximize revenues to meet/exceed goals
• Organizational skills: plan, prioritize and deliver on your short-term and long-range responsibilities. Successfully managing a busy work day requires strong organizational skills to ensure productivity is maximized, deadlines are met, resources are coordinated, and problems are solved.
• Develop and implement creative sales strategy's by analyzing historical, current, and future hotel/market/account trends
• Prepare individual monthly sales reports as directed/required by DOSM
• Act as the primary liaison between the meeting planner and the staff of the property while focusing on the client's expectations. Communicate accurate information for in house groups to assist operations in serving them properly.
• Conduct site visits and prepare proposals to impress the client
• Ensure precise execution of group events by effectively coordinating all operating departments to deliver required services to include but not limited to arrival and departure, meeting room set-ups, audio visual/production needs, special individual needs, diagrams, special events, transportation as liaison to hotel staff.
• Maintain open communication and timely updates with all Departments in an effort to better meet the client's requirements
• Communicated frequently with meeting planner to ensure expectations are met or exceeded
• Focus on consistently execute up-selling approach
• Meet with clients to work out the details of their functions
• Escort clients through the property and highlight features of facility as well as available services
• Distribute BEO (Banquet Event Order) and group resume information to all appropriate hotel departments to facilitate efficient purchasing, planning, and team member scheduling
• Attending daily BEO meeting and weekly Resume Review meetings when appropriate to review all details and record any last-minute changes. Informs operating departments of ant changes, additions, or deletions to assigned group function plans.
• Professionally represent the hotel in community and industry organization and events
• Keep abreast of individual sales goals and develop action plans to achieve goals
• Organize and/or attend scheduled sales department and related meetings
• Ensure all guest checks, payments, master folios, and advance deposits are submitted to accounting
• Adhere to hotel grooming standards
• Perform any additional tasks requested by management

Requirements:

Education: Bachelor's degree in hospitality management, marketing, business or related field from a four-year college or university or high school diploma or GED plus a minimum of 3 years' sales related experience or equivalent combination of education and experience that provides the above skills, knowledge and ability.

Experience : Familiarity with hospitality industry practices preferred.

Hours required: Scheduled days and time vary based on hotel needs. May be required to work weekends.

Skills and Abilities:

• Effective listening, verbal, written negotiation and closing skills. Understand market dynamics and prepare presentations/proposals tailored to individual clients.
• Ability to meet/exceed expectations for prospecting calls, appointments, presentations, proposals and close the business.
• Knowledge of sales skills and event management.
• Experience: Ability to operate a computer, phone and other office equipment. Proficiency in Microsoft Office.
• Ability to read, write and speak English.

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