Front Desk Agent Job at Marriott, Philadelphia, PA

cGM0Q1BKVkY5c3dXMmhMRTlKd0F5b1VlT2c9PQ==
  • Marriott
  • Philadelphia, PA

Job Description

Additional Information: This hotel is owned and operated by an independent franchisee, PM Hotel Group . The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Role Responsibilities:

As a Front Desk Clerk , you have the responsibility to give our guests the best hospitality experience they can have by:

  • Assisting guests efficiently, courteously, and professionally at all times

  • Maintain a high level of service and hospitality

  • Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in a timely manner

  • Post guest charges, collect payments, and follow all cash handling procedures.

  • Handle guest mail and messages with respect to privacy and professionalism

  • Be knowledgeable of the hotel brand and various programs (travel programs, special offers)

  • Be a great communicator to various departments and management on guest comments and concerns

  • Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance

  • Have full knowledge of hotel safety and emergency procedures

Shift: Must have a flexible work schedule to include working nights, weekends, and holidays.

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and a high sense of responsibility – this role is perfect for you!

This company is an equal opportunity employer.

frnch1

Job Tags

Full time, Flexible hours, Shift work, Night shift

Similar Jobs

Prospect Infosys Inc

Registered Nurse 1 Job at Prospect Infosys Inc

15 Roles in total Job Title: Registered Nurse 1 Location: Nashville TN Duration: 24 Months Rate: $50/hr. on W2 and No Benefits 3*12.5 Hours RN FT Day Shift(6:30 AM to 7:30 PM) RN FT Day Shift(6:30 PM to 7:30 AM) Responsibilities... 

Crestline Hotels & Resorts

Front Desk Agent Job at Crestline Hotels & Resorts

 ...Overview: The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls...  .... Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special... 

Barley Creek Taproom - Saucon Valley

Front of House: Server, Bartender, Host, Bus, Expo Job at Barley Creek Taproom - Saucon Valley

 ...Description Servers Bartenders Hosts Bussers Expos Barley Creek Taproom Saucon Valley Promenade At Barley Creek, hospitality is not just a jobit's our craft. We are opening our newest Taproom at The Promenade Saucon Valley, and we're building an elite... 

City of Blue Springs

Crime Analyst - Investigative Services Job at City of Blue Springs

 ...JOB SUMMARY STATEMENT: Collects, analyzes and distributes data on crime and community patterns to assist in the documentation and analysis of changing community trends. Acts as a resource to provide public information to the media, citizens and organizations to enhance... 

Staffmax Staffing & Recruiting

Banquet Server Job at Staffmax Staffing & Recruiting

 ...Staffmax is helping our client hire multiple Banquet Servers for a 2-week event-based contract. If you enjoy working in hospitality and want to be part of special events, this short-term opportunity could be perfect for you. Contract Length: 2 WeeksLocation: Las...