Only W2 Job Summary: We are seeking a Data Engineer with strong Google Cloud Platform and Contact Center (CCaaS) experience to support its enterprise-wide customer experience transformation. The role focuses on building scalable data pipelines, integrating cloud contact center platforms, enabling real-time data processing, and supporting AI-driven customer engagement initiatives.
Required Skills:Nice to Have: Hadoop Java Cloud architecture/Data architecture AI/GenAI exposure
Key Responsibilities:Preferred Candidate Profile: Five9/GECX experience (highest priority) Genesys, IVR, or Contact Center/CCaaS experience Strong Google Cloud Platform Data Engineer with real-time data processing experience Project: Modernizing American Express's legacy contact center by migrating to a cloud-based CCaaS platform with real-time analytics and AI-enabled customer experiences.
For applications and inquiries, contact:hirings@openkyber.com
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