The Front Desk Guest Service Agent is the fulcrum of our property —the first and last point of contact for our guests and a vital role in ensuring smooth, memorable stays. This role offers valuable experience in guest relations, operations, and problem-solving, making it a perfect stepping stone for anyone looking to advance within the hospitality industry.
Answer incoming phone calls promptly and courteously
Make, modify, and confirm guest reservations accurately
Check guests in and out efficiently while providing a warm welcome and farewell
Handle guest complaints and requests with professionalism and care
Adhere strictly to Marriott’s Steps of Service and brand standards
Manage transactions accurately using the property management system
Oversee stocking and cleanliness of The Market area
Assist guests by providing information about local attractions, dining, and directions
Collaborate with all departments to ensure seamless guest experiences
Previous hospitality experience is a plus but not required
Positive attitude, strong communication skills, and commitment to excellent customer service
Ability to work various shifts including day, evening, and night audit
Dependability and ability to multitask in a fast-paced environment
Basic computer skills and comfort learning property management software
Great associate discounts on hotel stays and dining worldwide
401(k) plan, health insurance, and paid vacation available after one year
Overtime and holiday pay at time-and-a-half
Cross-training and promotion opportunities within the hotel
Supportive culture valuing work-life balance
A proven path for career growth—leaders at this hotel started in roles just like this one
This is more than just a front desk position — it’s your gateway to a flourishing career in hospitality. Whether you’re a student, an early-career professional, or someone ready to grow, our team offers mentorship, training, and a clear path forward. If you’re passionate about delivering memorable guest experiences and eager to grow, we want to meet you.
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