Job Description

Are you called to ensure every client’s journey begins with care, dignity, and connection? We are seeking an Intake Specialist to join our Meals on Wheels team. In this role, you will be the welcoming voice for clients and referral partners, guiding them through the intake process with compassion, accuracy, and professionalism. If you are detail-oriented, service-driven, and passionate about helping others, we invite you to apply.

For nearly 100 years, the Visiting Nurse Association of Texas (VNA) has been a trusted pioneer in hospice care, helping our neighbors age with dignity and independence. Our mission-driven work spans 16 counties across North Texas—including Collin, Dallas, Denton, Kaufman, Tarrant, Fannin, and Navarro counties—ensuring no one faces life’s transitions alone. As a non-profit, we prioritize people over profits, treating every client like family. Beyond hospice, our community roots run deep through programs like Meals on Wheels, delivering more than meals—we deliver care and connection. We are looking for an Intake Specialist who thrives in a collaborative environment and is ready to carry forward our legacy of compassionate service.

We offer competitive pay and comprehensive benefits package, including medical, dental, and vision coverage, employer-paid life and disability insurance, and a 401(k) with a 6% company match and two-year vesting. Employees also enjoy generous PTO with eight paid holidays, professional development opportunities, and the support of a mission-driven culture where your work truly matters.

Job Summary

As an Intake Specialist, your primary mission is to ensure eligible Meals on Wheels clients are onboarded accurately, efficiently, and compassionately. You will serve as a key communication link between clients, referral sources, and internal teams while safeguarding program compliance and service integrity.

Key Responsibilities

• Client Intake Leadership: Serve as the first point of contact for new clients and referral sources, ensuring a welcoming and professional intake experience.
• Interview & Documentation Management: Conduct intake interviews, gather required information, and maintain accurate data entry and records.
• Eligibility & Authorization Oversight: Review documentation, verify eligibility, and maintain client authorizations and service schedules.
• Communication Excellence: Provide clear, timely communication with clients, referral partners, and agencies regarding meal services and updates.
• Program Support & Accountability: Assist in meeting Meals on Wheels goals, participate in quality improvement efforts, and support meal delivery when needed.

Qualifications

• Education Foundation: High School Diploma or equivalent required.
• Professional Experience: Minimum of two (2) years in customer service, call center, or office environment; healthcare experience preferred.
• Customer Service Expertise: Demonstrated ability to manage client relationships with empathy, professionalism, and integrity.
• Technical Proficiency: Strong working knowledge of Microsoft Office applications and database systems.
• Organizational Strength: Detail-oriented with the ability to prioritize workload and manage multiple responsibilities effectively.
• Licensure & Compliance: Valid Texas Driver’s License, reliable transportation with current insurance, and ability to pass background screening.
• Language Skills: Bilingual abilities are a plus.

Working Conditions

This position is primarily office-based with extended sitting and computer use. Occasional driving may be required. Must be able to lift up to 25 pounds as needed.

The Visiting Nurse Association of Texas is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by federal, state, or local law.

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