Job Description

: Job Summary:

Under supervision, provides clerical support to the department by composing and editing departmental correspondence, communications and documents; collecting and maintaining written information / records / files; scheduling and arranging for departmental meetings; preparing regular and periodic reports; ordering supplies; providing departmental telephone coverage; providing reception for designated areas.

Essential Responsibilities:

• Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
• Performs a variety of clerical duties; including but not limited to staffing, schedules, MD payroll, employees timecard recording etc.
• Provides telephone reception.
• Takes and returns messages.
• Assists members in obtaining medical services.
• Completes forms associated with member services.
• Provides member/family/visitor instruction and information as directed. Uses computerized systems to enter and retrieve member data.
• Assists in tracking of member appointments.
• Books appointments.
• Assists in Quality Improvement projects as directed.
• Promotes quality of service by serving as a resource to members/visitors.
• Orders and maintains equipment and supplies.
• Demonstrates support of the philosophy and complies with the policies and procedures of the organization.
• Apply correct medical terminology, format and abbreviations.
• Type medical and research papers for publication.
• Create graphs and charts.
• Collect and compile cumulative data and statistics.
• Complete worksheets by tallying activities.
• Construct statistical tables.
• Establishes and maintains courteous, cooperative relations with the public, patients, and other personnel. Promotes, ensures, and improves customer service to internal/external customers by demonstrating skills which are consistent with the organizations philosophy of providing extraordinary customer relations and quality of service.
• Performs other related duties as required.

Basic Qualifications: Experience

• Typing 45 wpm or as required by medical center.
• Two- (2) years relevant general office experience.
• Demonstrated ability to compose and edit department correspondence.
• Demonstrated ability to utilize written and oral communication skills.
• Per the National Agreement, current KP Coalition employees have this experience requirement waived.

Education

• High School Diploma/GED required.

License, Certification, Registration

• N/A

Additional Requirements:

• Bilingual (English/Spanish) Level I required.

Preferred Qualifications:

• Knowledge of Medical Terminology.

Notes:

• Covers all CHL and weight management specialty clerical duties, including but not limited CHL programs, weight. management. specialty depot and other duties.
• Shift day/time may change based on operational needs. QBS II Spanish required; will work Saturdays, may float to other departments.
• Must successfully pass or have passed the bilingual test (within the last 12 months), or be active in the QBS program.

PrimaryLocation : California,Downey,Imperial Satelite Administration Offices HoursPerWeek : 40 Shift : Evening Workdays : Mon, Tue, Wed, Thu, Fri, Sat WorkingHoursStart : 10:30 AM WorkingHoursEnd : 07:00 PM Job Schedule : Full-time Job Type : Standard Employee Status : Regular Employee Group/Union Affiliation : B01|SEIU|Local 399 Job Level : Entry Level Job Category : Administrative & Support Services Department : Downey Admin. Offices - Mbr Education - Misc - 0806 Travel : Yes, 15 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

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