IT Help Desk Specialist Job at Revel Staffing, Las Vegas, NV

cE04Q081Rkk4czhUMUJyTS9wWVB4b0Vl
  • Revel Staffing
  • Las Vegas, NV

Job Description

A growing healthcare organization is seeking a Healthcare IT Help Desk Specialist to support clinical and administrative staff with day-to-day technology needs. This role focuses on providing high-quality technical support for electronic medical systems, user accounts, and core applications in a HIPAA-regulated environment.

Key Responsibilities

  • Answer inbound help desk calls, tickets, and emails from internal users (clinical and non-clinical).

  • Provide first-level support for common issues including:

    • Password resets and account lockouts

    • EMR/EHR and healthcare application access issues

    • VPN, email, and basic connectivity problems

  • Troubleshoot software and basic hardware issues following documented procedures and knowledge base articles.

  • Properly document all incidents, actions taken, and resolutions in the ticketing system.

  • Escalate complex issues to higher-level support or application teams as needed.

  • Deliver outstanding customer service to users of all technical skill levels and backgrounds.

  • Maintain strict confidentiality and protect sensitive patient and organizational data in accordance with HIPAA and security policies.

  • Support increased call volumes during peak periods and special projects.

Qualifications

  • High school diploma or GED required; associate degree in IT or related field preferred.

  • MediClear Certification (or equivalent HIPAA certificate) required.

  • 1+ year of IT help desk, service desk, or technical support experience preferred.

  • Experience supporting users in a healthcare or clinical environment strongly preferred (EMR/EHR, clinical apps, etc.).

  • Strong verbal and written communication skills with a clear, customer-first mindset.

Job Tags

Full time

Similar Jobs

Nachhilfeunterricht

Remote Work from home as an private online English Tutor - Part Time Job at Nachhilfeunterricht

 ...academic development of our students.No prior experience is required to apply for this position,...  ...higher education. Whether you prefer working from home or at the students residence,...  ...Possibility of teleworking / remote work You will be able to set the price... 

National Health Partners

Pulmonary Sleep Opportunity - North Carolina Job at National Health Partners

 ...Job Opportunity: Physician Pulmonologist with Sleep Medicine Location: Cary, NC Employment Type: Full-Time Join This Multi-Specialty Group Offering a range of primary and specialty care services across the Sandhills region of North Carolina and has received... 

Confidential

Practice Manager Job at Confidential

 ...Unlock Your Potential with a Leading Veterinary Role in Morristown, VT! Up to $120,000 plus...  ...tools including x-rays and ultrasounds, the practice ensures the best service is available to...  ...The Role The role of the Practice Manager is crucial in maintaining the smooth... 

Merck & Co.

Program Lead - Method Remediation (Animal Health) Job at Merck & Co.

Job DescriptionJoin Us in Shaping the Future of Animal Health The Program Lead - Method Remediation (Animal Health) will serve as a subject matter expert, coach and technical team lead driving remediation strategy, prioritizing projects, coordinating resources, and report... 

Confidential

Travel Registered Nurse PCU Job Job at Confidential

 ...Job Overview Employer: TLC Nursing Associates, Inc. Responsibilities TLC Nursing Associates, Inc. is seeking a Travel RN Progressive Care Unit (PCU) to provide specialized...  ...2 years of PCU or step-down unit experience BLS and ACLS certifications required...