Job Description

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Hourly Range: $21.51 - $29.58 DOE Approved Certification Variable Pay: $1,000 (2 max)

Why Victor?

• Learning Organization: Victor provides the best training for new grads and clinicians looking to begin their career!
• Leadership Development: Victor provides employees leadership training and promotes within! Many of our executive leadership team have been promoted from entry-level positions!
• Reimbursements: Victor provides reimbursements for license registration fees, CEUs, travel, internet/cell phone usage and more!
• Loan Forgiveness: Victor employees can apply for Public Service Loan Forgiveness!

Benefits:

• Low cost Medical, Dental and Vision
• Life Insurance plan for employee and family
• 8 Paid Holidays, PTO and Sick pay
• Retirement Savings Plan (403B)
• 100% Employer Funded Retirement Plan
• Employee Assistance Program
• Mileage Reimbursement
• Verizon Wireless Discount
• Employee Referral Bonus Program

JOB SUMMARY

Under the direct supervision of the IT Help Desk Manager, the IT Help Desk Technician is responsible for maintaining workstations, servers, user applications and networks for the Agency by utilizing and supporting the internal IT Help desk system.

ESSENTIAL FUNCTIONS

• Serves as a primary Virtual Help Desk contact for users to troubleshoot and resolve problems. Additionally, clarifies problems and determines if additional expertise is required before escalating ticket.

• Assures the efficient operation of the Agency's computers and makes recommendations to the IT Help Desk Manager regarding repair, upgrades, and purchases of hardware and software.

• Assists the IT Help Desk function in its efforts to exceed the published Help Desk Service Level Agreement (SLA).

• Provides primary Agency technical support in a specialized technology area(s) as assigned by the IT Help Desk Manager. Provides secondary/backup technical support as assigned. A) Creates support procedure documentation. B) Maintains inventory of assigned area's software and equipment. C) Ensures spare software and equipment is kept in a locked storage area. D) Provides Subject Matter Expertise for projects.

• In consultation with and under the direction of the IT Director and IT Help Desk Manager, acts as a project resource for implementing the Agency-wide technology plan.

• Implements and supports the policies and procedures developed by the Information Technology Department including IT Security policies.

• Trains all applicable staff on Agency software, hardware, networking and any other area of IT subject matter expertise.

• Travels to other Programs within the Agency to assist in technology projects and trainings.

• Completes other duties as assigned.

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

• Must have a Bachelors' degree in a related field and one year of experience OR must have a minimum of three years paid work experience in computer technician related field including basic troubleshooting of hardware and software.

• Must have advanced level knowledge of PC hardware and software operations. Must be willing to attend advanced training in software, hardware, systems, security and Networking.

• Must have knowledge of the fundamentals of Networking and Telecommunications.

• Must have advanced knowledge of current Microsoft Operating Systems.

• Must have advanced skills in current Microsoft Office Professional products.

POSITION/PROGRAM REQUIREMENTS

• Must possess a reliable mode of transportation to travel to assigned office(s), etc. If personal vehicle is the mode of transportation, must meet Agency's driving requirements.

• Must be physically and mentally fit in accordance with the Agency's Personnel Policy: Physical Fitness Standards and Examinations. Must be willing to complete a Tuberculosis (TB) test, and drug screening test.

• Must be willing to complete a personal background investigation conducted by the State of California.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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