Location Richmond VA - 3 days onsite 2 days remote
Duration 6 months contract with possible extension and conversion
Pay Rate: $20 - $22 hr. W2 without benefits
Levies and Garnishments team receives and processes legal orders (when applicable) due to regulatory requirements including national, state and county laws when the defendants are found to be either/or COF and DFS customers. In addition to the above mentioned 226 jurisdictions, many orders received from 3rd parties are processed.
Candidates looking to be hired for this role MUST have the ability to -
Review the legal order and based on the instructions provided, take appropriate action on customers accounts with 100% quality
Understand legal terms, dichotomy and is able to identify the case type, actions needed and is able to process accurately
Take active role in documenting processes and identifying gaps and efficiency gains
Engage and actively contribute to the continuous improvement log
Participates in special projects as needed including technology and automation enhancements
Supports overall management of operational teams and processing of documents as needed to accommodate work volumes
Challenge current process design to be more standardized, scalable and sustainable
Uphold the review of processes to measure accuracy
Support the modernization of the bank case management system
Ability to work both independently and collaboratively to solve problems beyond immediate team and deliver high quality results in a fast-paced environment
You are able to focus on multiple priorities throughout the day everyday and track objectives to completion
You continue to demonstrate success in exceeding the expectations of the current role
Strong listening skills and asking questions for clarity
Able to drive process improvements from start to finish
Previous operations or banking experience a huge PLUS
Interested?
Email your resume to ***email_hidden***
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