Job Description

COMPANY OVERVIEW

The Aquagene Spa at Pink Shell Resort, a full-service resort in Fort Myers, Florida, is on Estero Island (re-opening in mid-May), surrounded by the Matanzas Pass on one side and the Gulf of Mexico on the other. Pink Shell has evolved from a single cottage built in 1950 to an expansive 12-acre beach resort and marina. While we have grown, our values remain the same—to provide an unparalleled oceanfront escape for families and friends to make memories that last a lifetime. We make our guests feel like family by providing a fun and memorable beach escape, with unmatched attention to detail. The only thing we overlook is the beach.

JOB SUMMARY

The Massage Therapist is responsible for providing guests with comprehensive and professional massage, baths, and body therapies, adhering to company SOP’s. Performs massage services offered on spa menu, using proper draping techniques, while maintaining the highest level of professionalism. Effectively communicates with guests to understand their needs and areas of concern, while maintaining a high level of customer service standards.

ESSENTIAL DUTIES

• Interact cooperatively and professionally with guests and spa team, demonstrating respect, sensitivity, and attentiveness, following all company guidelines.
• Provide knowledgeable and thorough massage therapy and body treatment services, while demonstrating professionalism, respect, and sensitivity to guest needs. 
• Provide guest consultation and personalized recommendations, based on guest’s needs, as well as sell and upsell retail products and enhancement treatments.
• Responsible for fostering client relationships to enhance satisfaction, ensure repeat business, and support client retention initiatives.
• Setup and break down of designated treatment area with the highest respect of fellow co-workers by maintaining neat and well-stocked work areas.
• Comply with and maintain safety, sanitation, and disinfection standards, properly clean and sanitize products, rooms, tools and equipment, following Spa and State Governing Boards requirements and guidelines.
• Provide guests with a tour of the spa facility, as needed.
• Communicate guest complaints or any maintenance issues to Spa Management. 
• Attend mandatory vendor and company training sessions, as scheduled by Spa Management.

REQUIRED EDUCATION AND PREFERRED EXPERIENCE

• Must have a High School diploma or equivalent, or any other combination of education, training and experience that provides the required knowledge, skills and capabilities.
• Must have a current FL Massage Therapy License.
• Must have at least 1-3 years’ experience in a Massage Therapist position, preferably in a luxury hotel/resort environment.
• Knowledge of Massage Theory, Anatomy, and Physiology.
• Must be polished, professional, and have a strong command of both written and verbal English.
• Must be organized, proactive, and possess a strong attention to detail. 
• Basic computer software skills, including Microsoft Office.
• Previous experience with Maestro, Booker, Book4Time, Spa Soft preferred. 

BENEFITS/PERKS (FTE only)

• Medical/Dental/Vision
• Life Insurance
• 401K Matching
• Paid Time Off
• Short & Long Term Disability
• Associate Discount
• Employee Assistance Program

COMPENSATION: 22% Service Commission vs $10.98 hourly + Service Charge + 10% Retail Commission

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