Are you confident discussing insurance, skilled at navigating surgical authorizations, and passionate about helping patients understand their financial responsibility? We’re looking for a knowledgeable, patient-focused professional who thrives in a fast-paced environment and isn’t afraid of high call volumes or complex insurance scenarios.
This isn’t just a billing role — it’s a critical position that ensures patients feel informed, prepared, and supported before their visit or surgery.
What You’ll DoYou’ll serve as a key liaison between patients and insurance carriers, ensuring clarity, accuracy, and timely collections.
Insurance & Authorizations
Verify and interpret deductibles, copays, coinsurance, and out-of-pocket maximums
Secure prior authorizations for surgical and specialty procedures
Confirm eligibility and surgical claim coverage directly with insurance carriers
Provide accurate cost estimates for visits, procedures, and surgeries
Patient Financial Communication
Clearly explain insurance benefits and projected out-of-pocket expenses
Set confident, professional expectations regarding payment due at time of service
Discuss outstanding balances and collect payments
Assist patients with billing statements and claim questions
Operations & Documentation
Manage high volumes of insurance claims and daily inbound/outbound calls
Accurately document benefit verifications and patient communications
Support front desk and billing operations in a high-demand setting
1-2 years of experience in medical billing, insurance verification, or healthcare financial counseling
Proven experience securing surgical prior authorizations
Strong knowledge of surgical claims and insurance coverage policies
Confidence in discussing out-of-pocket costs and collecting payments
Ability to multitask and pivot quickly in a high-volume call center environment
Exceptional attention to detail and organization
Professional, empathetic communication skills for sensitive financial conversations
At OCB, we believe financial clarity is part of outstanding patient care. You’ll join a collaborative team that values accuracy, professionalism, and compassion — all while making a real impact on the patient experience.
If you’re ready to bring confidence, clarity, and expertise to a vital healthcare role, we’d love to meet you.
Apply today and help patients see clearly — financially and clinically.
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