Job Description

Helpdesk Technician II

Bard College

Helpdesk Technician II

Employer Website:
Bard College Information Technology seeks a friendly, ambitious, and technically skilled individual to serve as Helpdesk Technician II. The Helpdesk Technician II is a member of Bard IT's User Services staff and will report to the Helpdesk Coordinator. The Helpdesk Technician II is responsible for phone and in-person end-user technology support for Bard's administration, faculty, and students.



Scope of work will include but is not limited to:

»Responding to Helpdesk calls, emails, and walk-ins on a regular basis

»Supervising lab and monitoring student employees (includes hiring, scheduling and training)

»Training and providing support to less practiced team members

»Fielding calls/requests for office visits and/or remote support, as necessary

»Entering of support tickets for other groups within IT

»Appropriately routing issues not resolved on initial contact, ensuring all troubleshooting and triage steps are documented in tickets before reassignment

»Special event support

»Inventory management and updates

»Computer lab and printer maintenance General Requirements:

» 2-3 years practice supporting Macs, PCs, printers, software & hardware

» capability to communicate clearly and precisely, both verbally and in writing

»Practical knowledge and practice with installation, operation, and troubleshooting of virus/malware/spyware removal/detection tools

» capability to develop knowledge of college business practices and software

»Flexible, positive, and courteous public service demeanor

»High level of organization and strong attention to detail

» capability to work in a fast-paced team environment

»Excellent follow-through to see tasks through completion Desirable Qualifications required

» 2-3 years Helpdesk practice

» practice in college environments

»Familiarity with Helpdesk ticketing applications such as WebHelpdesk

»Familiarity with Google Workspace

»Familiarity with video conferencing applications such as Zoom and Meet To Apply
Please submit a cover letter, resume and list of three professional references (including contact information). Please submit a writing sample that demonstrates your writing style and capability: Helpdesk Technicians must be proficient in written communication in order to transmit information to a variety of users and also document complicated processes.


Please upload these materials to Interfolio at:
AA/EOE

Job Tags

Work at office, Flexible hours

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