We are looking for a proactive and detail-oriented On Ground Supervisor to manage the weekly operational tasks for our Airbnb properties. You will be the primary on-site point of contact responsible for coordinating housekeeping, maintenance, guest check-ins/check-outs, and ensuring a 5-star guest experience.
Key Responsibilities:
Guest Operations:
1. Oversee smooth guest check-in and check-out processes.
2. Ensure all properties are guest-ready prior to arrival (clean, stocked, and fully functional).
3. Provide in-person support for special requests, or escalated issues.
4. Conduct periodic property walkthroughs to ensure quality and presentation standards.
Housekeeping & Maintenance Coordination:
1. Coordinate with cleaning teams to maintain high standards of cleanliness.
2. Monitor housekeeping schedules and ensure timely turnovers between stays.
3. Identify and report maintenance issues; liaise with contractors/repair teams for quick resolution.
4. Maintain an inventory of household items and coordinate restocking.
Team Supervision:
1. Supervise and guide part-time staff, cleaners, and third-party vendors.
2. Ensure team members follow standard operating procedures (SOPs).
3. Train new cleaning or support staff as needed.
Quality Control:
1. Perform regular inspections to ensure properties meet brand and safety standards.
2. Collect guest feedback and implement improvements.
Logistics & Reporting:
1. Maintain records of incidents, damages, and maintenance issues.
2. Submit daily/weekly reports to management on property status and operations.
1. Strong leadership and problem-solving skills.
2. Excellent communication and interpersonal skills.
3. Ability to work flexible hours, including weekends and holidays.
4. A valid driver's license and ownership of a reliable vehicle.
5. Comfortable performing basic handyman tasks.
6. Required working hours — 25 hours per week.
7. The role requires working from the office — approximately 1–2 days for site visits, 2–3 days in the office, and 1 day working from home .
- Bi Weekly Payroll Process
- Opportunity to work in a dynamic and fast-paced environment.
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