Job Description

Job Location: Hershey, PA

Hourly Pay Rate: $14.00 or more based on experience

Minimum Age: 16 years of age or older

Availability: Requires availability to work nights, evenings, weekends, and holiday shifts

Hershey’s Chocolate World is the most popular brand experience in the world. Nearly four million guests visit our location in Hershey, Pennsylvania every year. Our guests come to experience our attractions, enjoy dining in our food court, and shopping for souvenirs, treats, and gifts. Part of what makes our guests’ experience so amazing is the exceptional customer service our team provides. In fact, our mission is to create extraordinary impressions through our people. If you would like to be part of the Hershey’s Chocolate World team that brings our mission to life every day, keep reading to find a career that fits your interest and abilities.

This is a part-time position located in Hershey, Pennsylvania, with work hours being primarily in the summer and the fall. The company will not provide relocation assistance or other employment benefits for this position.

Create Your Own Candy Bar (CYOCB) Attendants are responsible for greeting and interacting with guests in the CYOCB attraction by providing customer service to all the guests that enter the attraction. CYOCB Attendants assist guests through the process of “creating their own bar” on an actual factory manufacturing line. Other responsibilities include cleaning and replenishing the assembly line machines, replenishing supplies, scanning guests’ entry tickets to the attraction, assisting guests on the candy bar wrapper computers, and having a general knowledge of the machinery and candy-making process. The required skills will be learned primarily through on-the-job training.

Hershey’s Chocolate World requires a focus on exceptional customer service and expects employees to be approachable, courteous, knowledgeable about our products, able to clearly communicate with guests and assist them with questions, and provide general information to guests with a high level of professionalism.

Summary of major duties:

• Must demonstrate our Customer Service Pledge
  • Must be approachable showing that our guests are our priority
  • Must initiate contact with our guests by being courteous and greeting them with a smile
  • Must be willing to listen to our guests and provide for their needs
  • Must provide a genuine Thank You to every guest
• Greet guests and assist them as they move through the attraction
• Listen to customers and provide information to assist them
• Memorize a short script and speak clearly to an audience
• Clean and replenish assembly line machines and supplies

Minimum knowledge, skills, and abilities required to successfully perform major duties/responsibilities:

• Must maintain a neat appearance, meet the uniform standards, and follow the Good Manufacturing Practices Guidelines provided at hire
• Must be able to push, pull, lift, and carry 30 pounds
• Must be able to walk or stand for 5-8 hours
• Ability to bend, stoop, and twist
• Must be capable of vocal performance for a period of 30-60 minutes at a time
• Must be able to communicate effectively with guests, fellow coworkers, and function effectively as part of a team
• Must have basic computer skills
• Customer service skills
• Teamwork skills
• Ability to work in fast-paced environment
• Problem-solving skills
• Leadership/ability to take initiative
• General retail knowledge a plus

Minimum Education and Experience Requirements:

• Education: High school diploma or GED equivalent is preferred but not required
• Experience: Customer service experience is preferred but not required

This description covers the most significant duties performed, but you may be responsible for other minor-related work assignments.

The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.


The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans.

You may request a reasonable accommodation if you are unable or limited in your ability to use or access our online application process as a result of a disability.
You can request an accommodation via phone or email.

To request an accommodation via phone, please call +1 877-804-1794 and leave a voicemail with your contact information. You may also email a request for accommodation to ApplicationHelp@hersheys.com. Please be sure to include “Accommodation Needed” in the subject line. This will ensure that your email is routed to the appropriate contact who will handle your request.

Job Tags

Hourly pay, Part time, Summer work, Local area, Relocation package, Shift work, Night shift, Weekend work, Afternoon shift

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