Job Description

Location San Francisco, CA

Employment Type

Full time

Department

EPD

Compensation

$161.5K – $190K

Individual compensation packages are based on factors unique to each candidate, including job-related skills, experience, qualifications, work location, training, and market conditions. At Front, we take a market-based approach to pay. In addition to cash compensation (base salary, which may include commissions or overtime pay where applicable), Fronteers are eligible to receive equity in the company. This resource will provide additional information on our location zone designations. If you have questions, please contact a member of our recruiting team for additional information.

Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025 , Top Places to Work by USA Today 2025 , Y Combinator's list of Top Companies in 2023 , #4 on Fortune’s Best Workplaces in the Bay Area , Inc. Magazine's 2022 Best Workplaces list , and Forbes Best Startup Employers 2022 List .

AI is transforming customer service at a pace the industry hasn't seen before. Front is at the leading edge of that shift, with more than 9,000 companies worldwide, including CultureAmp, HootSuite, and Y Combinator, already running their support operations on it.

We're looking for a Product Designer to join the Core Product Experience team at a genuine inflection point, where the work happening right now will define what Front becomes over the next few years. This role will be leading design for the core inbox experience, setting the bar for quality and craft as the product grows, and shaping decisions that affect every team and customer that relies on Front every day.

What will you be doing?

• Lead design for Front's core inbox and app experience and set the bar for quality and craft as other product teams build into it.
• Lead user research, reaching out to customers directly, running interviews and usability sessions, and translating what you learn into design direction.
• Partner with Product, Engineering, Data, and Customer Support to define requirements and ship solutions that hold up under real-world use.
• Design across web, desktop, and mobile, meeting users where they work.
• Communicate your vision through mock-ups, documentation, and prototypes, with prototyping as a primary tool for thinking and alignment.
• Represent users in tradeoff, timeline, and experience discussions with the conviction to advocate for the right call.
• Contribute to building and maintaining the design system with clean, usable documentation.
• Help build a team culture where great work is the standard and honest feedback is how you get there.

What skills and experience do you need?

• 5+ years designing and shipping complex products across web and mobile platforms; additional experience designing for enterprise or operations-critical software is a strong plus.
• A portfolio demonstrating a strong end-to-end design process and refined UI/UX skills. Prototypes are required.
• Demonstrated experience designing AI-powered experiences. You understand what AI can and can't do, have built it into products you've shipped, and that work is visible in your portfolio.
• Fluency with AI tools as part of your active design practice, including using AI for prototyping, iteration, and making production-level changes.
• Experience conducting independent user research, including recruiting, interviewing, and translating findings into design direction. Comfort reaching out to customers directly and owning the research process end to end.
• Experience contributing to and maintaining design systems with clean, scalable structure and documentation.
• Being collaborative by default, with low ego, strong communication skills, and the ability to connect design decisions clearly to the problems they solve.

Front operates on a hybrid model — we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.

What we offer

• Competitive salary
• Equity (we are post-series D & backed by some of the best VCs in the US)
• Private health insurance, including plan options at no cost to employees
• Paid parental leave
• Flexible time off policy
• Flexibility to work from home Monday and Friday, unless posted as a fully remote role
• Mental health support with Workplace Options
• Family planning support with Maven
• $100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
• Wellness Days - Fronteers get an additional day off on months with no holidays
• Winter Break - Our offices are closed from Christmas to New Year's Day!

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice

Job Tags

Full time, Work at office, Immediate start, Remote work, Work from home, Worldwide, Monday to Friday, Flexible hours, Shift work

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