Job Description
Public Safety Officer Requisition Number: PUBLI001123 Full-Time On-site
Springfield, MA 01103, USA Minimum Requirements High school diploma or
equivalent; some college coursework or vocational training in behavioral
health, social services, or a related field preferred CPR Certified:
Training will be provided if the candidate is otherwise eligible 1-3
years of experience as a security guard/officer 1-3 years of experience
in healthcare, public safety, social services, or related environments
Must meet the physical demands of the position Reliable, punctual, and
able to perform occasional physical activity such as walking, standing,
or responding quickly in emergencies Licenses & Certifications: Required
Driver\'s License CPR Certified MOAB (Management of Aggressive Behavior)
training NIMS IC 100, 200, 700, and 800 IHASS basic security training
and catch training Required Skills Upon Hire: MOAB (Management of
Aggressive Behavior) training NIMS IC 100, 200, 700, and 800
certifications IHASS basic security training and catch training
Knowledge of crisis intervention, de-escalation, and supportive
engagement techniques Ability to recognize early warning signs of
agitation or distress Ability to remain calm, professional, and
effective in high-stress or emergency situations Demonstrates sound
judgment under pressure Avoids escalation through appropriate posture,
tone, and use of force Knows when and how to escalate concerns
appropriately Strong interpersonal and communication skills, including
compassionate interaction with diverse populations Ability to establish
and maintain effective working relationships with employees, individuals
seeking assistance, and the general public Ability to work
collaboratively with clinical, behavioral health, administrative, and
support staff Supports trauma-informed, patient-centered, and culturally
responsive care Reliable and professional in behavior and appearance
Maintains a consistently courteous and respectful demeanor with the
public Supports dignity, privacy, and patient rights while maintaining
safety Awareness of environmental hazards in collaboration with the
facilities team Basic computer literacy for documentation and reporting
(e.g., Compliatric) Ability to accurately document incidents in a timely
and objective manner General Responsibilities and Duties: Respond
promptly (within 2-3 minutes) to emergency and non-emergency situations
as reported by staff, maintaining a thorough understanding of all
emergency codes and procedures. Opens and closes the facility, ensuring
doors are properly secured, alarms are activated or deactivated, all
individuals have exited, and the building is safe and secure at the
start and end of each day. Shuts off lights and unnecessary equipment
and ensures all interior and exterior doors are secured at closing.
Maintain a prominent presence throughout the Health Center to deter
criminal behavior and prohibited activities. Communicate clearly and
coordinate with Public Safety Officers, staff, and other departments to
manage patient transports, address safety concerns, and respond to
hostile or disruptive behavior. Escort visitors, patients, and personnel
to various locations within the Health Center, including assisting with
wheelchair transports as needed. Coordinate with other Public Safety
Officers to manage hostile or disruptive behavior and ensure safe
interactions for patients, staff, and visitors. Direct patient concerns
or complaints to the appropriate staff or department and provide
Relevant Contact Information. Qualifications Education Required High School or better. Preferred PHD or better. Licenses & Certifications
Required Driver\'s License SEETHE CARING HEALTH CENTER FOR MORE
INFORMATION
Job Tags
Full time