Job Description

Company Overview

We are committed to understanding the needs of the homes and businesses we serve. That's why we're always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.

And we find the best by hiring those who share our values of safety, inclusion and integrity, and demonstrate the competencies that bring the Spire vision, mission and culture to life:

• Adaptability: We embrace change, continuously seeking opportunities for improvement while remaining open-minded and flexible in response to evolving conditions and customer, stakeholder and company needs.
• Collaboration: We achieve more together through a foundation of respect, embracing healthy conflict, actively seeking and providing actionable feedback and fostering an environment where everyone’s input is welcomed.
• Ownership: We see things through, demonstrate accountability, honor commitments, take responsibility for outcomes and demonstrate initiative.

By living our values and competencies, we strive to create an environment where employees feel welcome, respected and valued.

Summary

We are seeking a Billing Associate. this position will be responsible for duties associated with customer billing, meter reading and cycle management.

Duties and Responsibilities

• Runs and reviews reports for implausible meter readings prior to upload for bill print
• Issues re-reads and enters corrected readings in billing system
• Performs daily close for billing
• Assigns meters to premises
• Issues orders for meter changes
• Implements routing change program
• Handles monthly billing tasks for Market Based Rate customers
• Provide back up assistance for incoming customer calls and assists with call volume during lunch schedule rotation and other phone-related duties
• The above is representative of the level and kind of duties and responsibilities, which are assigned to this position. As workload or availability of personnel requires, the person performs either temporarily or permanently, other duties that are similar or related.
• All other duties assigned

Essential Characteristics

Supervisory Responsibilities

None

Required Education (certifications, licenses)

• High school diploma or equivalent required.

Required knowledge, skill and abilities

• One or more years of related experience and/or training; or a combination of education and experience providing equivalent knowledge
• Ability to demonstrate the core and job category competencies: customer-focused, results-driven, teamwork, communications, adaptability, initiative, problem solving and quality
• Knowledge of administrative and clerical procedures and systems
• Ability to use general and specialized computer applications to manage data
• Ability to read, write and interpret work-related documents
• Ability to establish and maintain effective working relationships with contractors, co-workers and supervisors
• Ability to carry out detailed instructions and solve problems
• Ability to apply basic mathematical concepts and accounting principles to work-related operations
• Ability to maintain a high level of accuracy and meet strict deadlines

Physical demands, environment and schedule

• Work is performed in a shared, open-office environment
• Typically 8 hours a day, Monday through Friday. Overtime and/or travel may be required.
• Must adapt to long periods of close viewing of a personal computer and sitting at workstation

Posting Requirements

Disclaimer: The above statements are intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Posting requirements: The above posting description is intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Spire, Inc., and its subsidiaries are Affirmative Action and Equal Employment Opportunity employer. 

We are committed to providing equal employment opportunity in all areas, including but not necessarily limited to, recruitment, selection, training, education, compensation, benefits, promotion, job transfer, upgrading, separation and recall regardless of the individual’s race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity, disability, veteran status, and/or other protected categories under all Federal, State, and local laws. For more information, please view our Integrity and Inclusion pages of our career site.

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