The Assistant Store Manager is a key leadership and administrative role that works closely with Treat Team Members, Store Manager, and Company Ownership to ensure smooth daily operations and an exceptional guest experience. This position is hands-on, fast-paced, and ideal for someone who leads by example.
Pay: $16–$20 per hour, based on experience and ability
Schedule: Full-time, 36–40 hours per week
Lead with a positive attitude and foster strong teamwork and motivation among staff
Be reliable, punctual, and ready to take on each day with energy and a leadership mindset
Become a Certified Ice Maker through online and in-person training (follow recipe cards, multitask, and practice proper food handling procedures)
Oversee all aspects of daily store operations
Supervision: Manage and support Treat Team Members and Ice Makers
Inventory: Conduct daily inventory assessments
Training: Train all new hires and ensure ongoing development throughout the season
Ordering:
Place weekly orders
Check in deliveries
Properly store inventory and process credit requests
Promotions: Implement brand-standard promotions and ensure staff are trained and prepared
Culture: Create a positive, inclusive workplace culture and mentor team relationships
Ice Production: Ensure adequate ice supply is prepared daily
Equipment Maintenance:
Ensure custard and batch machines are cleaned regularly
Notify ownership of additional maintenance needs for equipment or machinery
Sales Growth: Drive sales growth and market expansion through various channels
Mobile Events: Operate the mobile unit and staff events as needed
Must be at least 18 years of age
Ability to stand for up to 8-hour shifts, lift up to 50 lbs, stoop, kneel, and climb ladders
Strong time management and organizational skills
Ability to work independently, take initiative, and manage schedules with urgency
Excellent communication skills to effectively connect with customers, team members, and ownership
Ability to manage a fast-paced, high-volume, customer-focused restaurant environment
Strong computer and technology skills, including:
Microsoft Word amp; Excel
Email and internet usage
Point-of-Sale systems
Flexible availability, including evenings and weekends (daytime hours also included)
Must represent the Rita’s brand positively and enthusiastically at all times—both in-store and in public
Superior interpersonal skills, outgoing personality, passion for smiles, and a commitment to outstanding customer service
Competitive hourly pay
Performance-based bonuses
Fun, energetic work environment with a team of 40+ staff members
Fast-paced atmosphere—there’s never time to stand around!
Flexible scheduling to accommodate family events and personal commitments
Note: This role must be a top priority
Comprehensive training provided (online courses and in-person instruction)
Free treat after every shift worked 🍧
Free Hersheypark tickets
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