Job Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

The Senior DevOps Engineer is responsible for the operational stability, performance, and reliability of global IVR systems. This role focuses on day-to-day operations, monitoring, deployments, and configuration support across both cloud and on-premises environments. The position plays a critical role in ensuring uninterrupted customer access to IVR services and rapid response to operational issues.

The role works closely with IVR Engineers, Application Architects, QA, and external partners to support deployments, troubleshoot production issues, and continuously improve system stability. It requires strong technical fundamentals across infrastructure, networking, and voice systems, combined with an operations mindset.

Responsibilities:

• Focuses on the operations and stability of a global IVR system, including deployments to AWS and on-premises environments
• Assist with deployments, configurations, and release activities
• Support IVR systems deployed across AWS and on-premises environments
• Manage day-to-day operations of global IVR platforms
• Monitor system performance, availability, and reliability
• Respond to incidents and operational issues in a timely manner
• Collaborate with engineers, architects, QA, and partners during releases and incidents
• Troubleshoot infrastructure, application, and voice-related issues
• Assist in debugging IVR, Genesys, SIP, and call flow–related problems
• Analyze logs and metrics to identify root causes and improvement opportunities
• Participate in on-call, evening, or weekend support as required

Qualifications

• Experience supporting production systems in a DevOps or operations role
• Strong working knowledge of cloud services (AWS)
• Strong hands-on experience with EC2, ECS/EKS, Lambda, API Gateway, S3, IAM, VPC networking.
• Strong experience with Unix/Linux environments
• Experience with MySQL or similar relational databases
• Solid understanding of networking fundamentals
• Experience with Infrastructure as Code (IaC) concepts and practices
• Ability to run network analysis tools such as Wireshark
• Strong troubleshooting and problem-solving skills
• Ability to collaborate effectively across technical teams

Nice to have:

• Experience with Apache Tomcat and Server
• Familiarity with monitoring and logging tools such as Splunk
• Experience with Genesys configuration and troubleshooting
• Knowledge of SIP and call center systems operations
• Prior experience supporting IVR or voice platforms
• Hands-on Genesys experience
• Ability to debug and troubleshoot Genesys IVR and SIP-related issues

Additional Information

We offer:

• Culture of relentless performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive pay and benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• ForeverRemote work culture : make the most of the flexibility that comes with remote work. 
• Growth mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global impact : collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming multicultural environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social sustainability values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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