Job Description

Job Description:

Remitly’s vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home. Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.

About the Role:

We’re looking for an experienced Senior Internal Fraud Analyst to join our team at Remitly. In this critical position, you will support our Customer Success teams by identifying, analyzing, and mitigating internal fraud risks. You will use your blend of data analysis, risk management, and cross-functional communication skills to proactively detect fraudulent activities, strengthen internal controls, and ensure the integrity of Remitly’s operations. This role also involves collaborating with multiple departments and stakeholders to develop and enhance fraud prevention strategies that protect the company’s assets and reputation.

You Will:

• (Identify potential internal fraud risks in our Customer Success processes, systems, and tools.
• Monitor and analyze data in real time to detect emerging patterns indicative of fraudulent activities.
• Proactively track and interpret internal fraud metrics.
• Investigate suspicious transactions, accounts, or activities, determining the extent and severity of potential fraud.
• Develop and refine monitoring criteria based on known and newly identified fraud patterns and trends.
• Document investigation findings and recommend corrective actions.
• Partner with cross-functional teams to present issues, recommendations, and action plans for addressing process vulnerabilities.
• Follow up on implemented changes to validate effectiveness and enhance fraud prevention mechanisms.
• Serve as a point of escalation and provide guidance or mentoring for Level 1 Internal Fraud Analysts.
• Contribute to the development and continuous improvement of internal fraud policies, standards, and best practices.
• Track and document action plans at the company level to strengthen internal controls.
• Promote awareness of internal fraud risks and prevention strategies across relevant teams.
• Stay informed about the latest fraud trends, techniques, and prevention strategies in the industry.
• Report on key metrics, emerging risks, and ongoing investigations to the CS Internal Fraud Lead.
• Prepare timely and accurate documentation for internal stakeholders and internal/external auditors.
• Perform other duties related to internal fraud prevention and risk management as required

Skills

• Expertise in risk management and audit procedures.
• Expert knowledge of the financial services industry.
• Exhibit good business judgment.
• A high level of attention to detail is crucial.
• Knowledge of fraud prevention techniques, tools, and technologies.
• Knowledgeable of local labor laws.
• Proficiency in Google and/or Office suites is required.
• Proficiency in Jira is required.
• Proficiency in data analysis tools and software is desired.
• Highly proficient in verbal and written English communication skills. Should be able to adapt communication style to suit different audiences.
• Strong interpersonal and communication skills. Able to report and discuss problematic issues constructively with stakeholders and management.
• Creative, knowledgeable and a team player.
• Strong workload and time management skills.

Qualifications

• Degree in business administration, accounting, finance or related fields is required.
• A minimum of 3 years of proven work experience in fraud, audit, risk management, compliance, or similar roles is required.
• Entry-level professional certification (COSO, CFE, CAMS, CFCI) is desired.
• Travel required: up to 2% with short notice; up to 5% with a notice period. This will depend on business requirements. Must have a valid passport (more than 6 months).

Position level

• This position reports to the Internal Fraud Manager under the Global Customer & Business Assurance (CBA) team.
• This position can be located in the Managua or Manila offices.
• This is an individual contributor role.

Our Benefits:

• In Site Subsidized Meals
• Transportation
• Premium Language Bonus
• Employee Stock Purchase Plan (ESPP)
• Mental Health & Family Forming Benefits
• Private Life Insurance
• On site Clinic and Remitly Doctor
• Continuous learning tools & certification programs
• Reduced Working Hours per Week (from 48 to 40)
• Two consecutive days off

We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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