ServiceNow Developer Job at IT America Inc, Libertyville, IL

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  • IT America Inc
  • Libertyville, IL

Job Description

Position: ServiceNow Developer

Location: Libertyville, IL (Onsite)

Duration: Long term contract

Type: C2C/W2

Note: Looking for Permanent / Visa Independent Consultants

Job Description:

ITSM:

  • Gather infrastructure requirements (Network, Server, Cloud, Storage); configure Incident, Problem, Change, and Request Management
  • Design and configure service catalog items for infrastructure services
  • Configure workflows, approvals, assignment rules, SLAs/OLAs, and escalation mechanisms
  • Integrate ServiceNow with monitoring, alerting, and external ticketing tools
  • Configure, manage, and optimize Change and Problem Management processes in ServiceNow for IT infrastructure, ensuring alignment with ITIL best practices.
  • Monitor, analyze, and report on change requests and problem records, facilitating root cause analysis, approvals, and process improvements.
  • Configure and maintain infrastructure knowledge articles and runbooks
  • Create operational and SLA compliance reports and dashboards
  • Support UAT, go-live, hyper care, and stabilization activities

ITOM:

  • Implement and manage Discovery for on-prem and cloud infrastructure
  • Configure CMDB classes, relationships, and data models aligned to infrastructure
  • Perform CMDB health checks (completeness, correctness, compliance)
  • Configure event ingestion, alert correlation, and noise reduction
  • Enable service maps for critical infrastructure and business services
  • Integrate monitoring tools for event and performance visibility
  • Build ITOM dashboards and operational performance reports

ITAM:

  • Configure Hardware and Software Asset Management modules
  • Define and automate asset lifecycle workflows (procure to retire)
  • Support asset imports, normalization, and data quality
  • Align assets with CIs and ensure reconciliation accuracy
  • Implement license compliance, usage tracking, and optimization
  • Configure audit, reconciliation, and governance processes
  • Generate asset, license, and compliance reports

Job Tags

Long term contract, Permanent employment

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