Job Description

Description

Key responsibilities

Operations Management
Provide operational support services and sometimes act as first-line contact of a
transactional operations area. Involves using existing systems and protocols.

Operating Machine or Equipment
Operate complex machines and systems adjusting processes to optimize quality and
productivity. Also responsible for generating solutions to complex inefficiencies.

Production Planning
Contribute data and information to production plans. Run reports check accuracy and
distribute information.

Leadership and Direction
Coordinate a team while performing routine work.

Equipment Changeover
Help to changeover and conduct inspections of equipment with guidance.
Equipment Total Productive Maintenance
Troubleshoot and diagnose equipment for emergency repairs and carry out preventive
maintenance routines.

Work Scheduling and Allocation

Organize own work schedule in order to get the job done coordinating with support services
and assigning short-term tasks to others if necessary.
Health Safety and Environment
Follow the organizations health safety and environment (HSE) policies procedures and
mandatory instructions to identify and mitigate risks and to safeguard the environment and
the well-being of self and others.
Quality Assurance
Prioritize own workflow and ensure work is completed to the required standards of quality
and timeliness; use performance management systems to improve personal performance.
Organizational Capability Building
Provide coaching to team members to develop their skills.
Operational Compliance
Develop working knowledge of the organizations policies and procedures and of regulatory
codes and codes of conduct relevant to own work adhering to mandatory procedures to
ensure own work is undertaken to the required standards.
Internal Communications
Use the internal communications system to access specific information.
Improvement/Innovation
Implement improvements and provide feedback on them. Use change management systems
and protocols to provide routine support services

Values & Behaviours

Ingenious: Manages complexity
Makes sense of complex high quantity and sometimes contradictory information to
effectively solve problems. For example looks at complex issues from multiple angles;
explores issues to uncover underlying issues and root causes; sees the main consequences
and implications of different options.
I ngenious: Driving continuous improvement
Knows the most effective and efficient processes to get things done with a focus on
continuous improvement. For example generally follows defined and communicated
standards methods and procedures. Seeks advice and finds ways to work better within
processes. Makes some reasonable suggestions to improve work methods.
Collaborative: Drives engagement

Creates a climate where people are motivated to do their best to help the organization
achieve its objectives. For example shares insight into the purpose of the work involves
others appropriately and gives them credit for their contributions. Praises the successes of
others.
Principled: Accountability
Holds self and others accountable to meet commitments. For example accepts
responsibility for own work both successes and failures. Handles fair share and does not
make excuses for problems. Usually meets commitments to others.
Principled: Communicates effectively
Develops and delivers multi-mode communications that convey a clear understanding of the
unique needs of different audiences. For example listens attentively and takes an interest.
Keeps others well informed; conveys information clearly concisely and professionally when
speaking or writing.
Driven: Prioritisation
Plans and prioritizes work to meet commitments aligned with organizational goals. For
example outlines clear plans that put actions in a logical sequence; conveys some time
frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks
and speed up the work.
Driven: Results driven
Consistently achieves results even under tough circumstances. For example holds self to
high standards of performance; sets some challenging goals; wants to achieve meaningful
results; pursues initiatives/efforts to successful completion and closure. Focuses on key
goals even during setbacks and obstacles.
Driven: Empowering
Provides direction delegating and removing obstacles to get work done. For example asks
questions to understand the desired outcomes for the role; confirms accountabilities with
others so that work can be done effectively and efficiently; informs stakeholders when there
are delays or problems that will affect them.
Driven: Action oriented
Takes on new opportunities and tough challenges with a sense of urgency high energy and
enthusiasm. For example takes timely action on important or difficult issues. Identifies and
pursues new opportunities that benefit the organization.
Driven: Adaptability
Adapts approach and demeanor in real time to match the shifting demands of different
situations. For example finds out which situations call for flexibility and respond accordingly; seeks and listens to others input and feedback on how to adapt approach to changing situations.

Skills

Planning and Organizing
Works without supervision and provides technical guidance when required on planning
organizing prioritizing and overseeing activities to efficiently meet business objectives.
Verbal Communication
Uses clear and effective verbal communications skills without supervision and provides
technical guidance when required on expressing ideas requesting actions and formulating
plans or policies.
Health and Safety
Applies comprehensive knowledge and skills to independently manage and apply safe
systems of work while providing guidance and training to others.
Policy and procedures
Works without supervision and provides technical guidance when required on developing
monitoring interpreting and understanding policies and procedures while making sure they
match organizational strategies and objectives.
Action Planning
Works without supervision and provides technical guidance when required on developing
appropriate plans or performing necessary actions based on recommendations and
requirements.
Review and Reporting
Works with guidance (but not constant supervision) to review and create relevant lucid and
effective reports.
Equipment Utilization
Uses comprehensive knowledge and skills to act independently while guiding and training
others on optimizing the utilization of production plant equipment and materials.
Masters Service Conversations
Works at an intermediate level to navigate customer conversations by leveraging the four
parts of a service conversation: open learn reply and close. Typically works with guidance.

Education

Upper Secondary School

Experience
Sound experience and understanding of straightforward procedures or systems (7 to 12
months)

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