Technical Manager
Allentown - PA
Hybrid or remote in EST time zones
What are the top 3 skills required for this role?
Technical leadership across enterprise applications, systems, and integrations
Business stakeholder communication and translating technical concepts into business terms
Solution design, decision support, Agile delivery, and operational excellence
AGILE,Automic,AWS Cloud,ServiceNow Incident Management
Job Description/ Responsibilities:
This is a Technical Manager role responsible for designing and optimizing enterprise automation and cloud solutions using Automic and AWS Cloud while ensuring robust ServiceNow incident management processes. The role requires 14 to 18 years of experience, strong agile delivery and a focus on resilient operations and measurable business outcomes for the end client.
Key Responsibilities:
Technical Leadership & Delivery
Lead and coordinate technical work across multiple systems, applications, and integrations
Guide development and support teams on design approaches, coding standards, and best practices
Quickly come up to speed on new technologies and provide informed technical direction
Ensure solutions are scalable, maintainable, and aligned to enterprise standards
Cross-Functional Collaboration
Act as a liaison between IT and business stakeholders, translating technical concepts into business-friendly language
Partner with business teams to understand processes, pain points, and desired outcomes
Contribute to solution design that balances technical feasibility with business needs
Solution Design & Decision Support
Provide technical input into requirements, architecture decisions, and backlog prioritization
Evaluate trade-offs, risks, and impacts across systems and integrations
Drive decisions that minimize technical debt while maximizing long-term value
Team Enablement & Oversight
Preferred Qualifications
Exposure to automation and job scheduling tools (e.g., Automic or similar)
Experience supporting large-scale system implementations, migrations, or modernization efforts such as ServiceNow or ERP systems
Years of Experience: 14 + Years of Experience
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