Work From Home | Part-Time IT Helpdesk Support + Customer Service Job at recruitlytics, Poland

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  • recruitlytics
  • Poland

Job Description

Job Description:

We are seeking a Part-Time IT Helpdesk Support Specialist to provide remote assistance to users experiencing basic technical issues. This role requires a blend of IT troubleshooting and customer service skills to effectively communicate and resolve common problems.

Job Responsibilities:

  • Respond to IT help requests via tickets, chat, and email.
  • Resolve issues such as password resets, email access problems, software support, and basic device troubleshooting.
  • Utilize support documentation to provide consistent solutions.
  • Track and update ticket notes with the provided solutions.
  • Escalate complex issues to Level 2 support when necessary.
  • Maintain strong communication with customers throughout the support process.
  • Adhere to internal security guidelines when accessing systems or user accounts.

Essential Qualifications:

  • Must be based in the Poland and available for work.
  • Basic understanding of IT support concepts including Windows/Mac basics, email tools, and troubleshooting methods.
  • Strong written communication and customer service skills.
  • Ability to work independently with excellent time management skills.
  • Reliable internet connection and a designated home workspace.

Desired Experience:

  • Previous experience in helpdesk support, service desk, or technical support is a plus.
  • Familiarity with ticketing tools like Jira Service Desk, Zendesk, Freshservice, or ServiceNow is advantageous.
  • Comfortable guiding non-technical users through troubleshooting steps.

Salary & Benefits:

  • Minimum Salary: $1900 per month
  • Maximum Salary: $2500 per month
  • Remote work from home (Poland).
  • Part-time schedule ideal for students or flexible workers.
  • Paid onboarding and IT documentation provided.
  • Clear growth opportunities toward Level 2 support.

Job Tags

Part time, Work from home, Flexible hours

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