Customer Support Specialist Job at Xperience Xscape Travels, Jacksonville, FL

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  • Xperience Xscape Travels
  • Jacksonville, FL

Job Description

About the Role:
Xperience Xscape Travels is seeking motivated individuals to join our team as Customer Support Specialist . In this role, you will assist clients with vacation planning, booking support, destination information, and general travel assistance. You do not need prior travel industry experience — we provide complete training to help you succeed.

If you enjoy helping others, love travel, and want a flexible work-from-home opportunity, this is the perfect role for you.

Key Responsibilities

  • Assist clients with travel questions through email, chat, or phone

  • Provide basic travel information such as destinations, accommodations, and requirements

  • Support booking modifications, cancellations, or updates

  • Gather traveler preferences to help plan vacations

  • Send confirmations, itineraries, and follow-up messages

  • Take notes and maintain accurate records

  • Provide friendly, professional customer service

  • Learn and use travel tools provided during training

What We’re Looking For

  • No experience required — beginners welcome

  • Full training provided

  • Strong verbal + written communication

  • Comfortable using email and basic computer tools

  • Organized, reliable, and detail-oriented

  • Positive attitude and willingness to learn

  • Passion for travel or helping others

Benefits

  • 100% remote — work from anywhere

  • Flexible schedule (perfect for students or parents)

  • Full training included

  • Travel discounts & industry perks

  • Supportive team culture

  • Growth opportunities

  • No sales quotas or cold calling (unless you choose a sales-focused title)

Job Tags

Work from home, Flexible hours

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