If you're the kind of person who thrives in a fast-paced environment, keeps schedules running smoothly, and takes pride in creating exceptional customer experiences, this is your opportunity to join a team that values reliability, communication, and doing things the right way.
$50,000 - $65,000 annual salary
Performance-based bonus opportunities
United Healthcare medical benefits
Dental and vision coverage
401(k) with a 3% company match
Employer contribution toward health benefits
Paid vacation
Paid holidays
Life insurance coverage
Paid job training and continued education
Employee referral program
Employee discounts on company services
Full-time, stable year-round position
Monday through Friday schedule
Typical workweek of 40 to 45 hours
Remote work opportunity
Join a growing company built on craftsmanship, integrity, and honest service
Work with a team that values clear communication, accountability, and mutual respect
Be part of a company known for fast response times and exceptional customer care
Opportunities for professional growth and advancement as the company expands
Supportive leadership that invests in employee development
Help serve Central Texas homeowners with a company that has earned a reputation for reliability and community trust since 2015
Location : Spicewood, TX
Coordinate and schedule HVAC service, maintenance, and installation appointments
Dispatch technicians using ServiceTitan and monitor daily job progress
Optimize technician schedules to maximize efficiency and customer satisfaction
Communicate with customers regarding appointment confirmations, updates, and scheduling changes
Manage inbound customer calls with professionalism and urgency
Maintain accurate customer records, job notes, and scheduling information
Assist with workload balancing, route planning, and emergency scheduling needs
Collaborate with technicians, managers, and office staff to ensure smooth daily operations
Support the team in delivering an exceptional customer experience from first call to job completion
Help maintain strong communication between customers and field technicians
Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.
Minimum 3 years of dispatching experience
Strong organizational and time management skills
Ability to multitask and prioritize in a fast-paced environment
Excellent verbal and written communication skills
Customer-focused mindset with strong problem-solving abilities
Ability to coordinate multiple technicians and appointments simultaneously
High attention to detail and accuracy
Professional, dependable, and team-oriented attitude
Ability to remain calm and effective during high-volume call periods
Proficiency with scheduling software, CRM systems, and Microsoft Office applications
Experience with ServiceTitan preferred
Familiarity with Avoca or other AI-assisted communication tools preferred
Experience in HVAC, construction, plumbing, electrical, home services, or related service industries required
HVAC Cowboys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #blue
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