Job Description

The International Institute of New England is a 501(c)(3) non-profit serving refugees and immigrants in Boston, MA, Lowell, MA, and Manchester, NH. The Institute offers internships to students, graduate students, and recent graduates with demonstrated interest or experience in supporting refugee, asylee, and immigrant populations. Each internship includes an educational component, through which interns contextualize their experience and reflect on their service.

All internships are unpaid and correspond roughly with the US School (education) semester system:

• Fall Internships: Mid September through Mid December 2026

First consideration is given to applicants who can commit at least 16 hours per week over the course of the semester outlined above. Applicants are encouraged to apply regardless of whether their schedule fits the semester system; IINE makes exceptions on a case-by-case basis. Slots fill quickly and candidates are encouraged to apply earlier than the requested date above.

Please note that this internship will be a remote format, meaning that all hours are conducted online.

Training & Compliance Internship Overview

As a Program Training and Compliance Intern, you will work under the supervision of the Program Training and Compliance Manager to support key training, compliance, and program development initiatives. Your role will involve assisting with case file audits, developing training materials, and contributing to the creation and maintenance of internal training on new/updated Standard Operating Procedures (SOPs). This internship offers a valuable opportunity to gain hands-on experience in program compliance and staff training.

Report To: Program Training and Compliance Manager
Location: Remote

Key Responsibilities:

• Assist with auditing client case files and case notes according to compliance standards via Apricot
• Support with conducting mock audits to prepare files for audit standards
• Create and maintain training library on new/updated Standard Operating Procedures (SOPs)
• Gather resources and create trainings for staff professional development
• Draft internal guides on Program guidelines and how to complete processes within compliance standards
• Create and implement employee onboarding trainings for Programs staff to access via SharePoint
• Gather staff feedback on internal trainings via Microsoft Forms or similar program
• Assist in hosting all-staff trainings for Programs staff
• Update SharePoint via Excel trackers on training attendance to support compliance needs
• Participate in team and all-staff meetings as applicable

Qualifications:

• Interest in international, refugee, asylee, and/or immigrant issues
• Professionalism, discretion, and maturity in dealing with confidential information
• Excellent oral and written communication skills
• Highly organized with great attention to detail
• Experience in creating trainings and/or presentations
• Confident in public speaking and/or training delivery
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint

Learning Objectives:

• Recognize common challenges faced by immigrant and refugee populations
• Build training, compliance, and auditing skills transferrable to other industries
• Learn best practices for conducting internal audits, including an understanding of compliance protocols for all Programs at IINE
• Become confident in creating and hosting trainings for new and current staff
• Develop strong advocacy and interpersonal skills
• Capture important information from case notes to ensure compliance
• Respectfully express and engage with ideas and values in a multilingual environment.

Physical Requirements

• Ability to sit at a desk for extended periods and use a computer and telephone.
• Occasional light lifting and handling of documents or office supplies.

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