Job Description

Full-Service Hotel General Manager

Compensation: $90K to $105K+

Position Overview:

We are seeking a seasoned and forward-thinking professional to take on the role of General Manager for our full-service hotel. This is a pivotal position where you will oversee all aspects of hotel operations while balancing leadership, guest satisfaction, and financial performance. The General Manager will play a critical role in creating a positive team environment, driving revenue, and strengthening the hotel’s reputation for exceptional service and operations.

We are seeking an innovative leader who thrives on delivering results and fostering meaningful guest and employee experiences.

Key Responsibilities:

Oversee Operations:

• Lead and manage all hotel departments, including front office, food and beverage, housekeeping, maintenance, and banqueting, ensuring seamless day-to-day operations.
• Troubleshoot operational challenges promptly to maintain high standards of efficiency and guest satisfaction.

Drive Guest Satisfaction:

• Cultivate a guest-focused culture to ensure exceptional service at every interaction.
• Regularly assess guest feedback and reviews, implementing actionable solutions for continuous improvement in service quality.

Leadership and Team Development:

• Mentor and develop department managers and staff, promoting a culture of excellence and accountability throughout the hotel.
• Conduct regular team meetings, establish clear goals, and create opportunities for professional growth across all levels of the team.

Financial Oversight and Performance:

• Oversee budgeting, forecasting, and financial planning to achieve revenue and profitability targets.
• Monitor overall expenditures while maintaining high levels of quality in operations, services, and offerings.
• Identify financial inefficiencies using detailed performance insights and execute strategies to improve outcomes.

Strategic Planning and Growth:

• Create and implement strategic initiatives to strengthen market positioning and increase occupancy rates.
• Ensure alignment with brand standards while maintaining the hotel’s appeal in the broader hospitality industry.

Standards and Compliance:

• Ensure full compliance with all hotel policies, health and safety requirements, and regulatory guidelines.
• Conduct routine inspections and audits to maintain excellence across operations.

Qualifications and Experience:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.
• A minimum of five to seven years of progressive experience in hotel management, including at least two years in a general manager capacity for a full-service property.
• Experience working with hotel systems such as PMS, POS, and revenue management platforms.
• Strong financial literacy, including skills in budgeting, forecasting, and cost control.
• Proven success inspiring and motivating teams in a high-pressure environment.
• Highly developed communication and interpersonal abilities, with a guest-first approach to service.
• Track record of implementing innovative strategies that drive financial performance and operational success.

Why Join Us?

This role offers the opportunity to be at the helm of a property committed to delivering exceptional experiences for its guests, team, and community. As a General Manager, you will have the autonomy to shape outcomes, lead a skilled team, and position the property as a market leader in hospitality.

If you are a results-driven professional with a proven ability to steer hotel operations, create meaningful connections, and deliver excellence, we welcome you to pursue this chance to elevate your career. Join us in building both our success and yours in the dynamic world of hospitality.

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