Job Description
IT Help Desk Technician I
Full-time | 45k-60k DOE | Hybrid (2-3 days In-office) | North Phoenix (101/ Cave Creek) eBacon is looking for an IT Help Desk Technician I who is enthusiastic about technology, strong with customer support, and ready to grow. We prefer candidates with prior IT help desk experience, but we are also open to motivated entry-level applicants who have a solid technical foundation and a passion for troubleshooting.
This role offers hands-on work across hardware, software, networking, and system administration — along with direct mentorship from our Director of IT to help you build your skills and advance your career.
What You'll Do - Provide technical support to internal staff for hardware, software, and peripheral issues
- Document tickets thoroughly in our ticketing system
- Configure, image, and deploy computers and required applications
- Set up accounts, permissions, and email access for new users
- Assist with routine server and system maintenance tasks under supervision
- Troubleshoot basic network and connectivity issues
- Maintain IT equipment inventory
- Support day‑to‑day technology needs across the company
- Participate in IT projects and improvement initiatives
- Work closely with — and be mentored by — our Director of IT
Preferred Experience: - Previous IT help desk or technical support experience
- Knowledge of ticketing systems
- Experience with imaging, Active Directory, or M365 admin
Minimum Requirements: - Strong customer service and communication skills
- Ability to explain technical concepts clearly
- Solid troubleshooting and critical thinking ability
- Basic understanding of Windows operating systems
- Ability to manage multiple tasks in a fast-paced environment
- Comfortable working independently and in a team
- Ability to lift up to 50 lbs of equipment
Extra Pluses (Not Required): - CompTIA A+, Network+, or similar certifications
- Coursework or self-taught experience (home labs, side projects, etc.)
All applicants must be legally authorized to work in the United States. Employment is contingent upon the ability to provide documentation verifying identity and authorization to work in the U.S. in compliance with the Immigration Reform and Control Act of 1986, without the need for current or future employer-sponsored work authorization. Who are we? eBacon is a financial technology software company located in Phoenix, Arizona. We create a lot of innovative financial solutions for the business world, with a focus on certified payroll and fringe benefit management for the construction industry. Our development team is in-house, so we’re always creating cool, new things to get the job done. We have won awards for customer service and for being one of the top companies to work for in Arizona for several years and counting.
We also have excellent benefits, including competitive pay, plenty of PTO, health care, 401K matching, and fun employee outings. The work we do is serious, and we work hard and take great pride in the help we give our clients, but we also don’t take ourselves too seriously. I mean, we do have a bacon strip mascot.
Job Tags
Full time, Work at office