Jira Service Management Engineer Job at Openkyber, Hawaii

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  • Openkyber
  • Hawaii

Job Description

Title: Jira Subject Matter Expert (SME) / Administrator Location: Hybrid New York, NY (Locals Only)

Employment Type: 12 Months contract

Required Qualifications :
  • Proven, hands-on experience as a Jira Administrator or Jira SME (several years minimum)
  • Deep expertise in Jira configuration: workflows, schemes, custom fields, automation, and permissions
  • Strong understanding of Agile/Scrum/Kanban methodologies and how they map to Jira
  • Experience mapping and optimizing business processes within Jira
  • Familiarity with Jira integrations (e.g., Confluence, Slack, other internal systems/APIs)
  • Excellent problem-solving skills and ability to work independently
  • Strong communication skills, with the ability to work directly with stakeholders across departments
Preferred Qualifications :
  • Jira/Atlassian certification(s)
  • Experience with Jira Service Management (JSM)
  • Experience with scripting/automation tools (e.g., ScriptRunner)
  • Prior experience supporting enterprise-scale Jira instances
Work Arrangement : This is a hybrid position based in New York City, requiring regular in-office presence combined with remote flexibility.

For applications and inquiries, contact:hirings@openkyber.com

Job Tags

Contract work, Work at office, Local area, Remote work

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