Job Description

job summary:
The Product Owner will oversee the requirements and development of a new incentive management platform, which supports a larger Enterprise-wide Service to Sales Initiative. This Initiative allows call center agents to offer different cross sell opportunities to customers during their interaction. The Incentive Management Platform is vital to the success of this initiative to track and reward agents for successful closing of these cross sell offers in accordance with custom incentive plans.

The Product Owner will lead the development and implementation of a new Incentive Management platform designed to manage, track, and report out on agent sales activity and incentives rewards within the Contact Center Operations Teams.

 
location: Telecommute
job type: Contract
salary: $35.91 - 40.91 per hour
work hours: 8am to 5pm
education: Bachelors


responsibilities:
-Define and refine the scope requirements for a new incentive management platform.

-Develop workflows integrate and transmit/ingest data from multiple internal downstream and upstream applications including Customer Account Information, New Applications, , Finance, Business Intelligence.

-Collaborate with cross-functional teams to design and implement platform features.

-Maintain and align sprint planning to overall project schedule and roadmap.

qualifications:
- Bachelor's degree, or equivalent work experience

- Typically, one or more years of related experience

- Ability to collaboratively develop and evolve a product backlog

- Standard industry certifications such as SAFE Agile Product Owner is a plus

-Financial Services experience a plus

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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.


Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Job Tags

Hourly pay, Contract work, Temporary work, Work experience placement, Remote work

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